Sandeep Kaur
Brampton,Canada
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work History
Quality Control Technician
Rouge River Farms
Gormley, Ontario
04.2025 - 10.2025
- Conducted regular inspections of incoming raw materials and packaging materials (films, containers, labels) to ensure compliance with food safety regulations and company quality standards.
- Performed tests on food products for quality attributes such as taste, texture, appearance, and weight, as well as tests on packaging materials, including seal strength and barrier properties.
- Monitored food processing and packaging lines to identify and address potential quality issues related to product safety and packaging integrity.
- Documented inspection results, nonconformance, and corrective actions in a detailed and accurate manner, contributing to a 13%- 15% reduction in product waste.
- Maintained a clean and organized work environment, adhering to Good Manufacturing Practices and food safety protocols.
Customer Service Representative
The Boys Trucking Inc.
Brampton
07.2024 - 03.2025
- Addressed customer inquiries and resolved issues related to freight shipments, assuring timely and accurate information delivery.
- Investigated and resolved shipment discrepancies, such as delays and damages, to maintain customer trust and satisfaction.
- Coordinated with drivers and dispatchers to provide real-time updates and resolve delivery challenges, maintaining high customer satisfaction.
- Managed and processed shipping documents and orders, ensuring compliance and accuracy, like handling bills of lading, invoices, and other important paperwork, as well as ensuring that all documents comply with regulations and company policies.
Cashier/Stocker
Your Dollar Store with More
Keswick, Ontario
06.2023 - 05.2024
- Operated a cash register, processed payments, and provided excellent customer service to an average of 120+ customers daily.
- Assisted customers with locating products and answering inquiries, providing knowledgeable and friendly service.
- Stocked shelves with a variety of products, confirming proper rotation and display to minimize spoilage and maximize sales.
- Maintained a clean and organized work environment, including cashier stations and stocking areas, adhering to company standards.
- Collaborated with team members to efficiently unload and stock deliveries, contributing to overall store productivity.
- Followed all safety and security procedures, including handling cash and preventing theft.
Sales Associate
Vishal Mega Mart
Gurdaspur , Punjab
09.2022 - 01.2023
- Provided exceptional customer service, resulting in a 95% customer satisfaction rating.
- Maintained expert knowledge of product lines, effectively communicating features and benefits to customers.
- Created visually appealing displays that increased product visibility and drove sales.
- Managed inventory levels, restocking shelves and conducting regular inventory checks to minimize stock shortages.
- Handled cash, credit, and debit transactions following proper procedures and protocols.
- Collaborated with team members to achieve store goals and maintain a positive work environment.
Education
Diploma - General Business
Canadore at Stanford
Brampton, ON 05.2023 - 04.2024
High School -
Divine Public School
Punjab, India 04.2021 - 03.2022
Skills
- Inspections and reviews
- Teamwork and collaboration
- Customer relationship management
- Inventory management
- Problem solving
- Adaptability to change
- Cash handling
- Point of sale operation
Timeline
Quality Control Technician
Rouge River Farms
04.2025 - 10.2025
Customer Service Representative
The Boys Trucking Inc.
07.2024 - 03.2025
Cashier/Stocker
Your Dollar Store with More
06.2023 - 05.2024
Diploma - General Business
Canadore at Stanford
05.2023 - 04.2024
Sales Associate
Vishal Mega Mart
09.2022 - 01.2023
High School -
Divine Public School
04.2021 - 03.2022