Komalpreet Kaur
Surrey,BC
Summary
Proven track record in enhancing customer satisfaction and retention at Nike Factory Store, showcasing exceptional customer service and problem-solving skills. Excelled in teamwork and collaboration, adeptly managing conflict and multitasking to optimize store operations. Demonstrated strong time management, contributing to a positive, efficient shopping environment.
Overview
3
3
years of professional experience
Work History
Sales Associate
Nike Factory Store
09.2023 - 08.2024
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Coffee Shop Worker
Zombie Cafe
01.2022 - 10.2023
- Handled customer complaints professionally and efficiently, resolving issues swiftly to maintain overall satisfaction levels.
- Maintained a clean and inviting atmosphere for customers, ensuring a positive experience and encouraging repeat visits.
- Demonstrated strong knowledge of all menu items, effectively answering customer inquiries and offering customized recommendations based on individual preferences.
- Assisted in inventory management by tracking stock levels, placing orders as needed, and minimizing waste.
Education
BBA - General Arts
Yorkville University
New Westminster, BC03.2028
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
Languages
English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Sales Associate
Nike Factory Store
09.2023 - 08.2024
Coffee Shop Worker
Zombie Cafe
01.2022 - 10.2023
BBA - General Arts
Yorkville University
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