Summary
Overview
Work History
Education
Skills
Timeline
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Sandeep Kaur

Brampton,ON

Summary

Dynamic manager with a proven track record at EJ. Enterprise, excelling in team building and regulatory compliance. Spearheaded cross-departmental projects, enhancing operational efficiency and customer satisfaction. Proficient in data analysis and project management methodologies, leveraging tools like JIRA and Tableau to drive impactful results. Committed to fostering a high-performance culture through effective coaching and mentorship.

Overview

3
3
years of professional experience

Work History

Manager

EJ. Enterprise
Vaughan, Ontario
04.2019 - 02.2022
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Conducted performance reviews for team members.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Coordinated cross-departmental projects to ensure timely and successful completion.
  • Enforced customer service standards and resolved customer problems to uphold quality service.

Education

Associate of Applied Science - Computer And Information Sciences

George Brown College
Toronto, ON
04-2020

Ph.D. - Educational Leadership And Management

Trinity University of College
Philippines
05-2016

Master of Arts - Educational Leadership And Management

Trinity University of Asia
Philippines
04-2013

Master of Arts - Education

Master in Education
Punjab, India
04-2010

Bachelor of Arts - Education

Bachelor of Education
Punjab, India
04-2007

Skills

  • Team building
  • Employee training
  • Project management
  • Regulatory compliance
  • Performance evaluation
  • Data analysis
  • Scrum provides good exposure and a deep understanding of SDLC (Software Development Life Cycle) phases such as requirements gathering, analysis, design, development, and testing to develop software
  • Have several experiences in project management methodologies including agile, and waterfall
  • Hands on experience of project management and testing tools – JIRA, CONFLUENCE
  • Manage multiple domain projects such as E-commerce, Retail, HRMS and finance
  • Responsible for the creation and maintain strong project documents, reports, Wireframes and presentations using the Balsamiq, MS Office Suite (PowerPoint, Word, Excel, and Visio)
  • Responsible for managing product Backlog, SCRUM Artifacts, be a part of every SCRUM Ceremonies
  • Deep knowledge of Software Development Life Cycle SDLC and Software Testing Life cycle STLC
  • Possess good experience working with SQL server & queries and data visualization tool Tableau, Cloud-based service/tools like CMMS
  • Enable to manage conflicting situations and able to present a conclusion by using effective communication, collaboration and interpersonal skills with other employees, stakeholders, third parties

Timeline

Manager

EJ. Enterprise
04.2019 - 02.2022

Associate of Applied Science - Computer And Information Sciences

George Brown College

Ph.D. - Educational Leadership And Management

Trinity University of College

Master of Arts - Educational Leadership And Management

Trinity University of Asia

Master of Arts - Education

Master in Education

Bachelor of Arts - Education

Bachelor of Education

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Sandeep Kaur