Summary
Overview
Work History
Education
Skills
Clinical Placement Experience
References
Timeline
Generic

Sandeep Kaur

Brampton,ON

Summary

Compassionate and dedicated Personal Support Worker with strong training and hands-on experience providing high-quality care to patients during a 4-month clinical placement. Committed to maintaining the dignity, comfort, and well-being of clients in both facility and home care settings. Equipped with excellent communication, emergency response, and safety awareness skills. Fully certified in First Aid and CPR.

Overview

6
6
years of professional experience

Work History

Security Guard

Guardaworld Security
Brampton, Ontario
08.2022 - Current
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.

Customer Service Representative

Canada Post
Brampton, Ontario
05.2022 - 08.2022
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Strengthened customer retention by offering discount options.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Warehouse Associate

Amazon Canada
Brampton, Ontario
12.2020 - 04.2022
  • Prepared and completed warehouse orders for delivery or pickup according to schedule.
  • Packed materials and items in designated crates and boxes and properly sealed and labeled crates.
  • Stored items in orderly and accessible manner in warehouse tool rooms, supply rooms, or other areas.
  • Prepared parcels for shipping in an efficient manner utilizing appropriate packing materials to protect goods during transit.

Customer Service Representative

A&W
Kitchener, Ontario
01.2019 - 12.2020
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Worked effectively in team environments to make the workplace more productive.
  • Completed day-to-day duties accurately and efficiently.

Education

Personal Support Worker -

Conestoga College
Kitchener, ON
04-2025

Genera Business And Arts -

Conestoga College
Kitchener, ON
12-2020

Skills

  • Compassionate Patient Care
  • Personal Hygiene & Mobility Support
  • Emergency and First Aid Response (Certified)
  • Infection Prevention & Control
  • Communication (English, Hindi, Punjabi)
  • Dementia and Palliative Support
  • Vital Signs Monitoring
  • Report Writing and Documentation
  • Time Management and Reliability
  • Team Collaboration
  • Safety and Risk Awareness

Clinical Placement Experience

Personal Support Worker (Placement)
Trinity Village Care Centre, Kitchener, ON
January – February 2025

  • Provided personal care assistance to elderly residents, including bathing, toileting, feeding, and grooming
  • Assisted with mobility and transfers using mechanical lifts (Hoyer, sit-to-stand)
  • Supported residents with dementia and chronic health conditions
  • Maintained a safe and clean environment, following infection control procedures
  • Observed and reported changes in residents' health to supervising staff
  • Built rapport with residents and provided emotional support

Personal Support Worker (Placement)
Sunbeam Community & Developmental Services, Kitchener, ON
March – April 2025

  • Assisted individuals with developmental and physical disabilities in daily living activities
  • Supported clients with medication routines under supervision
  • Promoted independence through life skills coaching and respectful care
  • Communicated effectively with clients, families, and multidisciplinary staff
  • Adapted care approaches to meet individualized plans
  • Ensured safe environment and followed all health and safety protocols

References

References available upon request.

Timeline

Security Guard

Guardaworld Security
08.2022 - Current

Customer Service Representative

Canada Post
05.2022 - 08.2022

Warehouse Associate

Amazon Canada
12.2020 - 04.2022

Customer Service Representative

A&W
01.2019 - 12.2020

Personal Support Worker -

Conestoga College

Genera Business And Arts -

Conestoga College

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Sandeep Kaur