SANDEEP KAUR
Surrey,Canada
Summary
Competent Office Administrator with 3 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.
Overview
7
7
years of professional experience
Work History
Office Administrator/Dispatch Assistant
Saaya Transport
12.2024 - Current
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Directed dispatching, routing, and tracking of fleet vehicles.
- Collaborated with team members to develop contingency plans for unexpected staff absences or schedule changes.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
- Improved file retrieval efficiency by maintaining an organized and up-to-date filing system.
Concierge
BC Hydro, (Paladin Security)
07.2023 - 11.2024
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Maintained a professional demeanor while managing access control, ensuring only authorized personnel entered the premises.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Coordinated meeting room bookings, optimizing space utilization and accommodating diverse needs.
Office Administrator
NSC Compliance Services
10.2021 - 01.2024
- Performing different fuel tax filing for various companies and processing timely payments
- Established QuickBooks accounting system to reflect accurate financial records
- Calculated deductions and processed payroll for employees for different transportation companies
- Investigated daily variances and corrected errors to resolve discrepancies
- Organized and carried out proactive month-end, quarterly and year-end processes
- Verified accurate recordkeeping processes, reducing financial inconsistencies
- Interacted with customers by phone, email or in-person to provide information
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Food Service Supervisor
Subway Restaurants
04.2019 - 05.2022
- Established and managed team schedules and shift assignments.
- Enhanced team productivity by implementing efficient work processes and providing regular feedback
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Maintained health and food safety standards at all stages, from storage through delivery
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste
- Assisted customers in choosing menu items by providing food complementing information.
Inventory Associate
RGIS Canada
01.2019 - 04.2019
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery
- Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets
- Recorded information, shortages and discrepancies to keep records current and accurate.
Team Member
Pizza Hut
07.2018 - 01.2019
- Pursued learning opportunities to advance knowledge and take on leadership position
- Contributed to team success by completing jobs quickly and accurately
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
MBA - Business Administration
University Canada West
07.2020
Bachelor of Science - Science and Mathematics
Khalsa College For Women
05.2017
Skills
- Strategic Task Organization
- File System Administration
- Telephone Communication Skills
- Analytical Research Skills
- Staff Oversight
- Experienced with Microsoft Office Suite
- Customer Complaint Resolution
- Supportive Leadership Approach
- Interdepartmental Cooperation
- Commitment to Ethics
- Flexible and Resourceful
- Payroll Administration
- Analytical Report Development
- Meticulous Attention to Detail
- Strategic Operations Oversight
- Document Organization
Timeline
Office Administrator/Dispatch Assistant
Saaya Transport
12.2024 - Current
Concierge
BC Hydro, (Paladin Security)
07.2023 - 11.2024
Office Administrator
NSC Compliance Services
10.2021 - 01.2024
Food Service Supervisor
Subway Restaurants
04.2019 - 05.2022
Inventory Associate
RGIS Canada
01.2019 - 04.2019
Team Member
Pizza Hut
07.2018 - 01.2019
Bachelor of Science - Science and Mathematics
Khalsa College For Women
MBA - Business Administration
University Canada West
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