Sandeep Kaur
Brampton,Canada
Summary
Dynamic professional with a proven track record at Just Like Family Home Care, adept in CRM system proficiency and exceptional customer/client relations. Excelled in multi-task management and problem-solving, enhancing operational efficiency and customer satisfaction. Skilled in Microsoft Office and QuickBooks, demonstrating a commitment to accuracy and client service excellence.
Overview
5
5
years of professional experience
Work History
Admin Support/ Receptionist
Just Like Family Home Care
Surrey, Canada
05.2023 - 11.2024
- Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
- Organized and updated detailed patient files for accurate recordkeeping.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Inputting a variety of patient information into an established computerized database system.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Conducted investigations and applied corrections to digital patient records.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Maintained daily calendars, set appointments with clients and planned daily office events.
Office Administrator
ROADX EXPRESS LTD.
Milton, Ontario
04.2020 - 04.2022
- Managed incoming payments for invoices using QuickBooks to ensure accurate record-keeping.
- Generated monthly profit reports segmented by products, representatives, customer accounts, and payables/receivables.
- Scheduled appointments for senior management team members using Outlook calendar system.
- Organized meetings, conferences, travel arrangements and other events as required.
- Reviewed employee time sheets for accuracy prior to submission for payroll processing.
- Assigned work and monitored performance of project personnel.
- Create and maintain a filing system, both electronic and physical.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Used specialized accounting software to debit, credit and total accounts on computer spreadsheets and databases.
Education
Some College (No Degree) - Accounting, Business, Economics, Human Resources, Marketing
Northern College
Scarborough, ONSkills
- Scheduling
- Customer/Client relations
- Staff management
- Basic accounting
- PC proficient
- Multi-line telephone skills
- Front desk operations
- Microsoft office and outlook proficiency
- CRM system proficiency
- Credit card payment processing
- Banking operations support
- Call center procedures
- Microsoft Excel
- Problem-solving
- Multi-task management
- Data entry
English
English
Native/ Bilingual
Punjabi
Native/ Bilingual
Hindi
Native/ Bilingual
License/ Status
I have class G license and am permanent resident in Canada.
Timeline
Admin Support/ Receptionist
Just Like Family Home Care
05.2023 - 11.2024
Office Administrator
ROADX EXPRESS LTD.
04.2020 - 04.2022
Some College (No Degree) - Accounting, Business, Economics, Human Resources, Marketing
Northern College
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