SANDEEP KAUR

• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
• Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
• Helped patients complete necessary medical forms and documentation.
• Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.

The supervisor has the responsibility of meeting customer service targets as well as planning areas of improvement or development of his agents.

• Supervise agents daily so that they obtain the expected results in terms of both sales and quality

• Manage employee's records (absences, work hours, offline activities, disciplinary measures, etc.)

• Actively listen to customers and offer products and technical support to cater their internet needs
• Complete accurate transactions in effective and precise manner with an attention to detail
• Assist with complex customer issues & provide favorable solutions
• Receive and incorporate feedback on a regular basis, to improve personal and professional development
• Reach and attain sales objectives tailored to each client's needs to ensure that they are satisfied and content with the service provided.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Scheduled, coordinated and confirmed appointments and meetings.
• Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.

• Enhanced customer satisfaction through timely shipment of orders, ensuring proper packaging and labeling.
• Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
• Contributed to a cleaner workspace with daily upkeep and scheduled deep cleaning sessions.

• Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
• Processed returns and updated accounts.
• Trained new team members on proper and safe use of tools and equipment.