Sandeep Kaur
Guelph
Summary
Experienced team leader with extensive background in hospitality and customer service. Skilled in developing and maintaining strong relationships with customers, staff, and vendors. Expert in operational management, budgeting, and staff training and development. Successful in creating a positive, team-oriented work environment that fosters employee growth and development.
Overview
6
6
years of professional experience
1
1
Certification
Work History
RESTAURANT GENERAL MANAGER
Soul Restaurants Canada Inc
08.2023 - Current
- Managed staff recruitment, training, scheduling, payroll, performance reviews and disciplinary actions
- Conducted regular staff meetings to provide feedback on performance and discuss upcoming changes and events
- Analyzed financial data to identify trends impacting profitability of the business
- Recruited qualified candidates for open positions within the restaurant and conducted job interviews
- Provided leadership in developing a positive team environment that encourages creativity, productivity and morale
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
SECURITY GUARD
Securitas
10.2021 - Current
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
Assistant Restaurant General Manager
KFC ,Soul Restaurant Canada
02.2021 - 08.2023
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Shift Manager
Kfc Soul Restaurants Canada
06.2020 - 07.2020
CUSTOMER SERVICE TEAM MEMBER
Burger Factory
02.2019 - 09.2019
- Enhanced customer satisfaction by resolving product and service issues promptly and efficiently.
- Maintained thorough knowledge of products and services to provide accurate information to customers, increasing trust in the brand.
- Mentored new hires by sharing best practices and experiences which resulted in faster onboarding and increased confidence in handling customer interactions.
- Collaborated with cross-functional teams to address complex customer concerns, resulting in elevated satisfaction levels.
Education
DIPLOMA IN BUSINESS - Business
Conestoga College
04.2021
BACHERS OF COMMERCE IN BUSINESS -
Guru Nanak Dev University College
05.2016
DIPLOMA IN OFFICE MANAGEMENT AND FINANCIAL ACCOUNTING -
CICT
Amritsar, Punjab04.2016
Skills
- Operations Management
- Inventory Management
- Food Safety
- Cost Control
- Customer Engagement
Certification
- Basic of 4th Edition Food Safety Training
- Ontario Security Guard Licence
Personal Information
Title: Restaurant General Manager
Languages
English
Punjabi
Hindi
Dancing
Best Therapy
Timeline
RESTAURANT GENERAL MANAGER
Soul Restaurants Canada Inc
08.2023 - Current
SECURITY GUARD
Securitas
10.2021 - Current
Assistant Restaurant General Manager
KFC ,Soul Restaurant Canada
02.2021 - 08.2023
Shift Manager
Kfc Soul Restaurants Canada
06.2020 - 07.2020
CUSTOMER SERVICE TEAM MEMBER
Burger Factory
02.2019 - 09.2019
DIPLOMA IN BUSINESS - Business
Conestoga College
BACHERS OF COMMERCE IN BUSINESS -
Guru Nanak Dev University College
DIPLOMA IN OFFICE MANAGEMENT AND FINANCIAL ACCOUNTING -
CICT
- Basic of 4th Edition Food Safety Training
- Ontario Security Guard Licence
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