Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Kuljeet Kour

Brampton,ON

Summary

Results-oriented Professional with 6 +years of experience with customer service, administration and technology. Program management abilities. Organized and dependable candidate. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meed team goals. Able to play a key role in diagnosing problems and to ensure that quality solutions meet business adjectives. Possessing a good team spirit deadline.

Overview

8
8
years of professional experience

Work History

Customer Service

NORDIA
05.2024 - Current
  • Provided exceptional customer service, resolving complaints and answering queries promptly.
  • Managed approximately 60 incoming calls.
  • Supported customer service, providing informational resources regarding promotions and sales.
  • Improved overall client experience with attentive customer service and prompt assistance.
  • Greeted customers at counter and provided excellent customer service.
  • Increased customer retention through exceptional technical support and customer service.
  • Coordinated customer service team projects, achieving successful on-time completion.
  • Provided exceptional customer service, resolving inquiries and issues on spot.

Data Processing

LAKESIDE PERFORMANCE GAS
08.2022 - 11.2022
  • Adjusted database settings to meet company’s preferred data storage requirements.
  • Researched to fill in and finalize incomplete documents.
  • Verified that information in the computer system was up-to-date and accurate.
  • Streamlined data processing, enabling faster results and more informed decision making.


Customer Service and Technical Support

CONTACT POINT 360
01.2017 - 01.2022
  • Answering phone calls proactively in a high-volume call center in a professional manner.
  • Provide excellent customer service experience by effective listening to diagnose problems.
  • Determining customer needs to book appropriate technician and provide information about key products and services.
  • Data entry in system and keep the records of customers.
  • Upsell new and existing customers on promotions and deals.
  • Operated a various amount of applications in assisting customers.
  • Effectively trained new associates by utilizing the tools provided.
  • Often assisted supervisors and managers as floor support if required.
  • Consistently met targets and exceeded goals outlined by management.

Customer Account Specialist

FREEDOM MOBILE
01.2017 - 01.2018
  • Provide excellent customer service and assistance to all customers.
  • Maintain up-to-date knowledge of all products and procedures to ensure efficient service.
  • Monitored sales targets and helped coached the team to reach their sales targets every month.
  • Inform new support staff of procedures and policies and assisted them with information regarding job duties.

Education

System Administrator -

TRIOS COLLEGE JAN.2024
Toronto, ON

Sales Force Admin -

CROMA CAMPUS
2021

Masters of Computer Science -

MGS
2013

Skills

  • Proven ability to identify business needs and create marketing strategies to advance professional objectives
  • Effective communication
  • Rapport and Relationship Building
  • Team leadership
  • Interpersonal expert with strong communication skills;
  • Goal- driven leader
  • Organized and detail oriented with strong problem-solving skills
  • Produces excellent results within tight deadlines
  • Strong computer skills with extensive software proficiency covering wide variety of application
  • Experience in working with group setting providing all facts of environment support such as troubleshooting
  • Strong verbal and personal communication skills
  • Excellent documentation and interpersonal skill

References

Available upon request

Languages

English
Full Professional

Timeline

Customer Service

NORDIA
05.2024 - Current

Data Processing

LAKESIDE PERFORMANCE GAS
08.2022 - 11.2022

Customer Service and Technical Support

CONTACT POINT 360
01.2017 - 01.2022

Customer Account Specialist

FREEDOM MOBILE
01.2017 - 01.2018

System Administrator -

TRIOS COLLEGE JAN.2024

Sales Force Admin -

CROMA CAMPUS

Masters of Computer Science -

MGS

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Kuljeet Kour