

Dedicated and results-oriented customer service professional in providing exceptional support and resolving customer issues efficiently. Skilled in communication, problem-solving, and fostering strong customer relationships. Proven ability to handle high-pressure situations, multitask, and meet deadlines.
• Greeting Guests: Welcome and assist guests with check-in, providing information about the hotel.
• Check-in/Check-out: Process registrations, assign rooms, and handle payments efficiently.
• Reservation Management: Manage bookings and maintain accurate room availability records.
• Customer Service: Address guest inquiries and requests promptly and professionally.
• Communication: Coordinate with other hotel staff and relay messages to guests.
• Problem Resolution: Handle guest complaints diplomatically and seek solutions.
• Cash Handling: Process payments accurately and maintain a balanced cash drawer.
• Customer Service: Provide friendly and efficient service to customers, taking orders accurately, handling payments, and ensuring customer satisfaction.
• Food Preparation: Prepare and assemble food items according to the restaurant standards, following proper procedures for cooking, packaging, and serving.
• Cleanliness and Hygiene: Maintain cleanliness and hygiene standards in the restaurant, including food preparation areas, dining areas, and restrooms, to ensure a safe and pleasant environment for customers.