Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

SANDEEP KAUR

Brampton,ON

Summary

Flexible, results-oriented Manager offering focused leadership and restaurant operations knowledge to drive profitability. Exceptional communication and staff oversight skills. Consistent career history of operations improvement, team building and revenue increases.

Overview

6
6
years of professional experience

Work History

Restaurant General Manager

Soul Foods Group
06.2022 - Current
  • Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
  • Establish methods and procedures to meet work schedules.
  • Handle and address customer's complaints and concerns
  • Prepare, maintain, and submit reports of stock, repairs, sales, and wastage.
  • Establishes effective and positive communication amongst all team members.
  • Supervise and co-ordinate activities of staff who prepare and portion food.
  • Train staff in job duties and to follow sanitation & safety procedures.
  • Estimate and order supplies and ingredients which are required.
  • Ensure that food service meets standards of quality control.
  • Plan menus and determine related food and costs.
  • Ensures all cash handling procedures are upheld.
  • Recruit new staff and conduct orientations and training schedules.
  • Prepare the weekly schedule for all employees in the restaurant.
  • Plan, organize, direct, control and evaluate daily operations
  • Establishing business incentives and the roll out of new products and promotions

Shift Supervisor

Soul Foods Group
10.2020 - 06.2022

• Establish methods and procedures to meet work schedules.

• Handle and address customer's complaints and concerns

• Prepare, maintain, and submit reports of stock, repairs, sales, and wastage.

• Establishes effective and positive communication amongst all team members.

• Supervise and co-ordinate activities of staff who prepare and portion food.

• Train staff in job duties and to follow sanitation & safety procedures.

• Estimate and order supplies and ingredients which are required.

• Ensure that food service meets standards of quality control.

• Plan menus and determine related food and costs.

• Ensures all cash handling procedures are upheld

Customer Service team Member

Soul Foods Group
12.2018 - 10.2020
  • Demonstrated strong knowledge of store services, products, and policies
  • Informed customers of sales and promotions
  • Resolved customer complaints via phone, email, or social media
  • Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication
  • Responded to customer questions about products and services
  • Greeted customers upon entrance and handled cash and credit transactions
  • Educated customers on special pricing opportunities and company offerings.

Production Worker

Good rich labor Ltd.
05.2018 - 12.2018
  • Packaging of food products on-time and in accordance with quality standards
  • Conducting quality checks for food products and packaging before shipping
  • Following health and safety standards
  • Maintaining a clean work station and production floor
  • Operating and maintaining machinery and production line equipments.

Education

Diploma - Biology

Langara College
Vancouver, BC
05.2020

Skills

  • Operations Management
  • Inventory Management
  • Food Safety
  • POS system knowledge
  • Hiring Decisions
  • Labor Management
  • Customer Engagement
  • Scheduling Coordination
  • Business Management
  • Menu development
  • Staff Management
  • Supervisory skills
  • Conflict resolution techniques
  • Coaching and Mentoring
  • Delegating Assignments and Tasks
  • Reliable and Responsible

Languages

English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual

Timeline

Restaurant General Manager

Soul Foods Group
06.2022 - Current

Shift Supervisor

Soul Foods Group
10.2020 - 06.2022

Customer Service team Member

Soul Foods Group
12.2018 - 10.2020

Production Worker

Good rich labor Ltd.
05.2018 - 12.2018

Diploma - Biology

Langara College
SANDEEP KAUR