SHUBHAM VASSAN
Mississauga,ON
Summary
Experienced Delivery Driver offering delivery experience and solid dedication to customer satisfaction. Enhances vehicle longevity and workplace safety with good inspection and maintenance abilities. Apply advanced Spanish skills to enhance service for customers and collaborate effectively with diverse team members.
Overview
5
5
years of professional experience
1
1
Certification
Work History
DELIEVRY DRIVER
MOTORCADE INDUSTRIES
01.2021 - 01.2023
- Followed corporate procedures to maintain company and customer data confidentiality.
- Protected people and equipment from hazardous materials by using correct procedures.
- Completed on-time deliveries by choosing best and most efficient routes.
- Contributed to company growth by cross-selling additional products during deliveries, resulting in increased sales revenue.
- Accomplished seamless handovers between shifts through clear communication with colleagues about completed tasks, ongoing responsibilities, and relevant updates.
- Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Expedited deliveries to meet customer deadlines and requirements.
- Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods as needed.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
Customer Service Representative
Petro-Canada
10.2017 - 04.2021
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
- Cross-trained and backed up other customer service managers.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Delivered prompt service to prioritize customer needs.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
GED -
Lambton College of Applied Arts And Technology
MISSISSAUGA04.2019
Skills
- Cargo Records
- Problem-Solving
- Inventory Management
- Punctual and Reliable
- Logistics knowledge
- Traffic Laws and Regulations
- Valid Driver's License
- GPS and route planning
- Dispatch Communication
- Inventory Systems
- Cargo Handling
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Certification
DZ LICENSE
DZ LICENSE
CAN DRIVE STARIGHT TRUCKS
Timeline
DELIEVRY DRIVER
MOTORCADE INDUSTRIES
01.2021 - 01.2023
Customer Service Representative
Petro-Canada
10.2017 - 04.2021
GED -
Lambton College of Applied Arts And Technology
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