Sandeep Kaur
Toronto
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
3
3
years of professional experience
Work History
Customer Sale and Service Representative
Air Canada
07.2022 - Current
- Use Air Canada’s inhouse system to make new flight reservations and modify existing bookings
- Ensure customer satisfaction by providing timely resolutions to enquiries.
- Enhanced customer satisfaction by swiftly addressing and resolving service-related issues.
- Increased customer retention with exceptional interpersonal skills and proactive problem-solving abilities.
IELTS Invigilator
IDP IELTS Education
06.2021 - 04.2023
- Assist with the setup of testing venues by laying out stationary, equipment and test materials in accordance with IELTS regulations
- Closely follow and enforce testing procedures and regulations
- Invigilation during the tests
- Control and manage the test environment
- Perform regular identity checks prior to and during the tests.
- Maintained a professional and quiet environment for optimal test-taking conditions, leading to increased concentration and better performance.
Customer Service Representative
Walmart Supercentre
07.2020 - 03.2022
- Processing the return and exchange of merchandise at the customer service
- To help in placing of merchandise at the shelves after the return
- To help the customers at the self checkouts.
Education
Diploma of Administrative Sciences -
Fairleigh Dickinson University
01.2021
Bachelor of Dental Sciences - Health Sciences
Genesis Institute of Dental Sciences And Research
Ferozepur, India07.2012
Skills
- Computer skills: MS Word, Excel, Power-point, etc
- Languages: English, Hindi and Punjabi
- Hard-working and dedicated
- Team player and Detail-oriented
- Strong communication and documentation skills, both written and verbal
- Good problem-solving ability and having leadership skills
Street
6 Montebello Gardens
City
Toronto
State
ON
Zip
M9B 5E5
Phone
604 368 2945
sandysahota1406@gmail.com
Cover Letter
Dear Hiring Manager,
Thank you for providing me the opportunity to apply at your organisation. After reviewing your job description, it is clear that you are looking for a candidate that is familiar with the job responsibilities associated with the role and can perform them confidently. Given these requirements, I am certain that I have the necessary skills to successfully do the job proficiently and satisfy above expectations.
I am a detail-oriented person. During my professional career, I managed to accrue nearly 4 years of work experience which not only included the administrative work but also as a customer service personal. In my professional life, I have been consistently praised as focussed by my employers and colleagues. Whether working on academic, extracurricular or professional projects, I apply proven teamwork and creative thinking skills.
After reviewing my resume hope you will agree that I am the type of competent and competitive type of candidate you are looking for. I look forward to elaborating on how my specific skills and abilities will benefit your organisation. Please contact me at (604) 368-2945 or via email at sandysahota1406@gmail.com to arrange for a convenient meeting time.
Thank you for going through my cover letter and I look forward to hear from you soon.
Sincerely,
Sandeep Kaur
Languages
English
Full Professional
Hindi
Full Professional
Timeline
Customer Sale and Service Representative
Air Canada
07.2022 - Current
IELTS Invigilator
IDP IELTS Education
06.2021 - 04.2023
Customer Service Representative
Walmart Supercentre
07.2020 - 03.2022
Diploma of Administrative Sciences -
Fairleigh Dickinson University
Bachelor of Dental Sciences - Health Sciences
Genesis Institute of Dental Sciences And Research
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