Sandeep Kaur
Surrey,BC
Summary
Motivated Warehouse Worker skilled at providing efficiency in shipping and receiving, inspection and storage operations. Handles diverse materials to achieve high-quality packaging standards and reduce risk. Brings related experience and dedication to meet production and quality goals. As Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
14
14
years of professional experience
Work History
Warehouse Associate
Amazon
10.2023 - Current
- Improved warehouse efficiency by streamlining inventory management processes.
- Reduced order processing time through effective organization and prioritization of tasks.
- Maintained a safe working environment by adhering to safety protocols and guidelines.
- Assisted in reducing product damage by properly handling and storing materials.
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Operated various types of equipment such as forklifts, pallet jacks, or hand trucks safely while moving products throughout the facility.
- Assisted with reorganizing storage areas during peak seasons to accommodate changes in demand patterns or product offerings efficiently.
- Consistently lifted materials weighing as much as 25 lbs.
Customer Care Executive
Apple
05.2022 - 08.2023
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently and by managing 40 incoming chats.
- Streamlined customer support processes for improved call handling times and resolutions.
- Reduced customer complaints with proactive issue identification and resolution strategies.
- Increased repeat business, fostering strong relationships with clients through exceptional service delivery.
- Assisted in training new team members to ensure a high level of customer care expertise across the department.
- Consistently exceeded performance metrics, demonstrating commitment to outstanding customer care delivery.
Image Consultant
Fuzion PR Pvt. Ltd.
02.2019 - 03.2022
- Enhanced client satisfaction by conducting personalized image assessments and providing tailored recommendations.
- Developed long-lasting relationships with clients through attentive listening, effective communication, and professional insights.
- Managed 20 events per month for the clients like Samsung, MasterCard, Dolby.
- Handled 08 client crisis effectively.
Administrative Assistant
SUS Group Of Institutions
04.2010 - 10.2018
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported 18 executive staff members through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity of 40 team members by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Education
MBA - Human Resource Management & Accounting
University Canada West
Vancouver12.2024
MA (Mass Communication & Journalism) - Journalism And Mass Communication
Punjabi University
India08.2013
BBA - Business Administration
Punjab University
India08.2010
Skills
- Order Picking and Processing
- Shipping and Receiving
- Warehouse Logistics
- Purchase Order Verification
- Lifting and Sorting
- Merchandise Staging
- Quality Control
- Material Handling
- Loading and Unloading
- Warehouse Environment Safety
- Heavy lifting
- Sales Expertise
- Customer Relations
- Microsoft Excel
- Retail Sales Customer Service
- Active Listening
- Customer Data Confidentiality
- Coordinate Events
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Warehouse Associate
Amazon
10.2023 - Current
Customer Care Executive
Apple
05.2022 - 08.2023
Image Consultant
Fuzion PR Pvt. Ltd.
02.2019 - 03.2022
Administrative Assistant
SUS Group Of Institutions
04.2010 - 10.2018
MBA - Human Resource Management & Accounting
University Canada West
MA (Mass Communication & Journalism) - Journalism And Mass Communication
Punjabi University
BBA - Business Administration
Punjab University
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