Sandeep Kaur
New Westminster,BC
Summary
Reliable and Organized Clerk with proven performance. Known for excellent customer service and dealing with escalated situations. Considered talented employee ready to tackle any responsibility with humble demeanor and attitude. Consistently produces high-quality work in demanding, fast-paced environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Clerk Typist 2
City Of New Westminster
09.2022 - Current
- Manage high email and call volume. Interact with public on phone and at reception desk to answer questions and resolve issues.
- Answer and route incoming calls and take messages when personnel were unavailable.
- Review and Screen Disputed Tickets.
- Issue Residential and Visitor Parking permits.
- Dispatched tow truck drivers in response to police calls about motor vehicle accidents, stolen recoveries, etc and parking violations reported by Bylaw officers.
- Make Payroll entries using specific work-orders and job codes
Office Manager
Kavuus Inc.
08.2018 - 01.2023
- Established office workflow processes, monitored daily tasks and implemented amendments to improve overall performance
- Prepared Meetings Agendas and recorded Meeting minutes
- Regularly utilized client and staff feedback to enhance customer experience and increase revenue
- Sourced vendors for special project to meet client needs and expectations
- Oversaw Quality Control to ensure manufactured products will meet clients satisfaction and match company's quality standards
- Controlled finances to lower costs and keep business operating within budget.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Office Assistant
WHS World Health Services
06.2018 - 08.2018
- Opened and Distributed incoming regular and electronic mail and other material.
- Corresponded with clients via phone and email to provide information.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Managed daily data entry and kept clerical information accurate and up-to-date.
Customer Service Representative
WHS World Health Services
01.2018 - 05.2018
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Received and Processed customer service orders promptly to increase customer satisfaction.
- Electronically contacted doctors office on behalf of clients for prescription renewals.
- Responded to customer requests for products, services and company information.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies & procedures.
Volunteer
Welcome Team at Toronto Pearson International Airport
01.2017 - 05.2017
- Greeted visitors and answered questions about flight schedules, connections etc. in crowded and fast paced environment.
- Assisted customers to their selected airline kiosks or counters.
- Used strong interpersonal communication skills to convey information to others.
- Represented organization positively and professionally while providing community with much-needed services.
Education
Diploma - Tourism – Global Travel
Sheridan College Institute of Technology And Advanced Learning
Oakville, ON06.2017
High School Diploma -
Young Scholars Public School
Punjab, India2015
Skills
- Decision Making
- Handling Customer Complaints
- Team Management and Supervision
- Remote Work Coordination
- Report Preparation and Analysis
- Clear oral/written communication
- Microsoft Office (Word, Excel, Powerpoint and Outlook)
- Speedy Typist (55wpm)
- Documentation and Recordkeeping
- Fluent in 3 languages (English, Punjabi and Hindi)
- Adaptable and Resilient
- Data Entry Experience
Certification
TICO Citification- Trave Industry Council of Ontario , 2017
Manulife Travel Insurance Certificates, 2016
Marriott Hotel Excellence certificate, 2016
Languages
Timeline
Clerk Typist 2
City Of New Westminster
09.2022 - Current
Office Manager
Kavuus Inc.
08.2018 - 01.2023
Office Assistant
WHS World Health Services
06.2018 - 08.2018
Customer Service Representative
WHS World Health Services
01.2018 - 05.2018
Volunteer
Welcome Team at Toronto Pearson International Airport
01.2017 - 05.2017
Diploma - Tourism – Global Travel
Sheridan College Institute of Technology And Advanced Learning
High School Diploma -
Young Scholars Public School
TICO Citification- Trave Industry Council of Ontario , 2017
Manulife Travel Insurance Certificates, 2016
Marriott Hotel Excellence certificate, 2016
Similar Profiles
Kristen LiddleKristen Liddle
Administrative Assistant to the Executive Director at City Of New WestminsterAdministrative Assistant to the Executive Director at City Of New Westminster
Robert LeeRobert Lee
Contract Instructor (Karate) at City Of New WestminsterContract Instructor (Karate) at City Of New Westminster
Monica DisanjhMonica Disanjh
Physical Literacy in Schools Educator at City Of New WestminsterPhysical Literacy in Schools Educator at City Of New Westminster