Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Sandeep Kaur

Brampton,ON

Summary

Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Efficient Shift Supervisor aiming to increase value of company through excellent leadership. Proudly offers talents in communication and organization. Outgoing and energetic individual familiar with various equipment operations. Promoted customer satisfaction by managing team to achieve specific purchase order and delivery date based on priority. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Shift Supervisor

Humber College
09.2021 - Current
  • Trained new employees and delegated daily tasks and duties.
  • Resolved clients complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Responded to and resolved customer questions and concerns.
  • Enforced company policies and regulations with employees.
  • Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
  • Applied security, safety and loss prevention strategies during shifts.
  • Conducted shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
  • Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Prepared shift summary reports for clients and communicated regularly on goals and progress.
  • Conducted performance reviews and provided staff with feedback and guidance.
  • Collaborated with other leaders and executives to direct workflow and support operations.
  • Cultivated professional working relationships with peers and supervisors.

Security Dispatcher

Humber College
09.2021 - Current
  • Operated multi-line telephone system, prioritized calls and initiated appropriate action based on incident type and importance.
  • Operated and monitored fire alarm and security CCTV systems to maintain building safety.
  • Prepared detailed incident reports to facilitate appropriate follow-up.
  • Tracked dispatch call activity to verify timely response and document assistance provided or task completed.
  • Leveraged two-way radio or telephone to dispatch security officers or other personnel.
  • Received emergency and non-emergency calls to dispatch security service and medical assistance.
  • Contacted police, fire and ambulance in emergency situations to coordinate proper response.
  • Patrolled assigned areas to provide guest assistance while remaining alert for suspicious circumstances or individuals.
  • Assisted callers in emergency situations with appropriate information and support.
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
  • Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
  • Collect and keep update record information about Humber operations and policies & procedures.
  • Trained on Central Alarm and Control System and other Fire safety procedures.

Security Guard Officer at Vaughan Mills Mall

Paragon Security
07.2020 - 07.2021
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Checked and verified photo identification prior to granting facility access.
  • Secured personal and company goods against robbery, vandalism, and illegal entry.
  • Permitted entry with escort for approved persons into secure locations.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Analyzed and produced course-of-action reports and escalated issues outside scope of expertise to management.
  • Examined doors, windows and gates to verify security.

Education

Bachelor Of Business Administration And Management - Business

Mohawk College of Applied Arts And Technology
Hamilton, ON
06.2019

Skills

  • Inventory Control
  • Customer-Oriented
  • Schedule Management
  • Continuous Improvement
  • Safety Awareness
  • Schedule Oversight
  • Business Development
  • Training and Mentoring
  • Document Management
  • Consulting
  • Safety Understanding
  • Staff Management

Accomplishments

    Recognition Award for going above and beyond duties.

Certification

Ontario Security Guard License

Standard First Aid and CPR certified

Use of force certification

Mental Health First Aid Training

Ontario Human Rights Code and AODA certified

Timeline

Shift Supervisor

Humber College
09.2021 - Current

Security Dispatcher

Humber College
09.2021 - Current

Security Guard Officer at Vaughan Mills Mall

Paragon Security
07.2020 - 07.2021

Bachelor Of Business Administration And Management - Business

Mohawk College of Applied Arts And Technology

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Sandeep Kaur