Sandeep Kaur
Hamilton,ON
Summary
Certified dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
2
2
years of professional experience
Work History
Cook
Symposium Cafe Restaurant & Lounge
Hamilton, ON
01.2023 - Current
- RECORD OF ITEMS:-Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients and Maintained well-stocked stations with supplies and spices for maximum productivity.
- WORK IN FAST PACE ENVIRONMENT:-Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- CLEANLINESS:- Coordinated checklists to keep kitchen clean, stocked and sanitary ,Kept kitchen clean and organized by performing daily maintenance tasks.
DISPATCH LOGISTICIAN (VOLUNTEER EXPERIENCE)
RAI DISPATCH
Hamilton, ON
01.2023 - Current
- Supervised the routing, dispatching, and tracking of a large fleet of the vehicles.
- Work of subordinate personnel was planned, coordinated, and managed to ensure consistency and adherence to organisational standards.
- maintained current and thorough call records in physical and digital databases.
- kept up-to-date, thorough logs of calls in physical and electronic databases.
- Over 500 calls each day are triaged and prioritised using a closely watched dispatch board.
Sales Associate
Walmart
Hamilton, ON
11.2022 - 05.2023
- ISSUE SOLVER:- Solved customer challenges by offering relevant products and services.
- CASH HANDLING:-Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- GROWTH OF BUSINESS:- Built relationships with customers and community to promote business growth and also fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- MONITOR INVENTORY: Prepared merchandise for sales floor by pricing or tagging also organized racks and rotated stock and restocked shelves to maintain product availability and store appearance.
- SATISFY CUSTOMERS NEEDS:- Helped customers locate products and checked store system for merchandise at other sites. Answered customer questions about accessories and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Shipping and Receiving Coordinator
GROUP ALLTECH
Montreal, Quebec
07.2022 - 11.2022
- PAPER WORK:- Prepared orders for shipment, posting weights and shipping charges onto packaging, marking materials with identifying information and updating logs of shipments outgoing and incoming.
- EXAMINATION OF PRODUCT:-Unpacked, examined and routed incoming shipments, rejected damaged items and recorded shortages.
- RECORDS OF SHIPPED AND RECEIVED PRODUCTS:- Prepared and maintained accurate records of shipments and deliveries to enable tracking history and acquire consistent information.
- PREPARED ORDERS FOR SHIPMENT:-Prepared orders for shipment, posting weights and shipping charges onto packaging, marking materials with identifying information and updating logs of shipments outgoing and incoming.
- MAINTAINED GOOD RELATIONS:-Developed and maintained relationships with shipping vendors to achieve reliable delivery of orders and boost rapport.
First Shift Supervisor
Tim Hortons
Montreal, Quebec
09.2021 - 07.2022
- CUSTOMER SERVICE: Offered great customer service by handling customer complaints, resolved issues, and adjusted policies to meet changing needs.
- TRAINING:- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- MANAGEMENT:-Managed staff hiring, training and supervision alsp reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
- GOAL-ORIENTED:-Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently to acheive established targets by working with staff tembers.
- PLANNING:-Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Education
Certified Dispatcher - Dispatch
Rai Dispatch
02.2023
Diploma - Business
College Avalon
Montreal09.2021
Skills
- Working knowledge of the delivery area
- Able to effectively communicate
- Parcel Tracking
- Distribution Center
- The driver has two stops left with no timecommitment for the day
- Knowledge of the company's service promise, services, capabilities, policies procedures and practices to effectively manage various location needs
- Problem solving skills
- Excellent customer service
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Cook
Symposium Cafe Restaurant & Lounge
01.2023 - Current
DISPATCH LOGISTICIAN (VOLUNTEER EXPERIENCE)
RAI DISPATCH
01.2023 - Current
Sales Associate
Walmart
11.2022 - 05.2023
Shipping and Receiving Coordinator
GROUP ALLTECH
07.2022 - 11.2022
First Shift Supervisor
Tim Hortons
09.2021 - 07.2022
Certified Dispatcher - Dispatch
Rai Dispatch
Diploma - Business
College Avalon
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