SANDEEP KAUR
Edmonton,AB
Summary
To secure a position of computer Engineer with a company of repute where I can utilize my expertise for the development of the company. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Break Time Limited
02.2019 - 12.2021
- Trained new personnel regarding company operations, policies and services.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Promptly responded to inquiries and requests from prospective customers.
- Maintained up-to-date knowledge of product and service changes.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
Customer Service Cashier
Wendy’s
08.2018 - 02.2019
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Used POS system to enter orders, process payments and issue receipts.
- Counted money in drawers at beginning and end of each shift.
- Worked with floor team and managers to meet wide range of customer needs.
- Processed customer orders and accurately handled payment transactions.
- Developed and managed relationships with customers to increase customer loyalty.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Operated cash register to record transactions accurately and efficiently.
- Redeemed coupons to discount purchases.
- Utilized POS system to handle customer cash and credit card transactions.
- Performed cash, card and check transactions to complete customer purchases.
Customer Service Cashier
Bake N Beans
04.2018 - 08.2018
- Used POS system to enter orders, process payments and issue receipts.
- Counted money in drawers at beginning and end of each shift.
- Worked with floor team and managers to meet wide range of customer needs.
- Processed customer orders and accurately handled payment transactions.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Redeemed coupons to discount purchases.
Education
B.Tech - Computer Science Engg
GGS college of modern technology
05.2015
Diploma - Computer Science
Govt. Polytechnic College For Girls, tech. Board
06.2011
12th -
Punjab School Education Board
Punjab 03.2008
10th - Science, Math, English
B.Z.S.F.S.Sr.Sec. public school
03.2006
Skills
- Sales Expertise
- Call Center Operations
- Customer Relations
- Money Handling Abilities
- Customer Service
- Product Promotion
- Basics of C, PHP, HTML,CSS
Certification
Done PHP training at Drona Edutronics Private Limited.
Additional Information
- Date Of Birth : 30-09-1990
- Age : 32
Languages
Punjabi
Native or Bilingual
Hindi
Full Professional
English
Full Professional
Timeline
Customer Service Representative
Break Time Limited
02.2019 - 12.2021
Customer Service Cashier
Wendy’s
08.2018 - 02.2019
Customer Service Cashier
Bake N Beans
04.2018 - 08.2018
B.Tech - Computer Science Engg
GGS college of modern technology
Diploma - Computer Science
Govt. Polytechnic College For Girls, tech. Board
12th -
Punjab School Education Board
10th - Science, Math, English
B.Z.S.F.S.Sr.Sec. public school
Similar Profiles
Raven OttoRaven Otto
Store Manager at Break Time Convenience StoreStore Manager at Break Time Convenience Store
Jerri CaldwellJerri Caldwell
Cashier at Break TimeCashier at Break Time
Asad BhattiAsad Bhatti
Internal Auditor at Break TimeInternal Auditor at Break Time
Harmanjot KaurHarmanjot Kaur
Warehouse Worker at AmazonWarehouse Worker at Amazon
Liam SmithLiam Smith
Line Cook at Buoy & ArrowLine Cook at Buoy & Arrow