Sandeep Gudla
Calgary
Summary
Detail-focused Assistant Store Manager known for creating eye-catching merchandise displays. Proven effectiveness boosting revenue by optimizing staff and promotions utilization. Reliable and dedicated approach to incorporating excellent interpersonal skills.
Overview
17
17
years of professional experience
Work History
Assistant Store Manager
The Home Depot
Calgary
03.2019 - Current
- Oversee daily store operations, including opening and closing procedures
- Ensure all systems and equipment are functioning properly and that the store is prepared for customer needs
- Manage staffing requirements, including scheduling shifts and ensuring adequate coverage during peak periods
- Monitor and manage inventory levels; coordinate with department managers to maintain stock availability and order new products as needed
- Handle financial aspects, including budgeting, sales forecasts, and expense control
- Lead by example in delivering exceptional customer service and resolving escalated customer issues
- Train and support associates to provide high levels of customer service
- Monitor customer satisfaction scores and implement strategies to address feedback and improve service
- Ensure associates are knowledgeable about products and capable of providing helpful advice and solutions
- Assist in recruiting, hiring, and onboarding new associates
- Provide ongoing coaching, mentoring, and performance feedback to staff
- Support performance management processes, including conducting reviews and developing career growth plans
- Recognize and reward high performers; address performance issues constructively
- Foster a positive work environment to motivate and retain team members
- Collaborate with department managers to meet merchandising standards and set up promotional displays
- Analyze sales data to identify trends and growth opportunities
- Develop and implement sales strategies to drive revenue and improve the customer shopping experience
- Optimize store layout and product placement to enhance sales and customer satisfaction
- Ensure adherence to safety policies and procedures to create a safe working and shopping environment
- Conduct regular safety audits and address safety concerns promptly
- Ensure compliance with legal and regulatory requirements, including health, safety, employment, and environmental standards
- Keep up-to-date with changes in legislation and ensure associates are informed about their responsibilities
- Manage payroll, scheduling, and other administrative tasks
- Maintain accurate and up-to-date store documentation and records
- Handle store communications, ensuring timely dissemination of important information to the team
- Collaborate with the Store Manager on financial performance, including budget development, sales monitoring, and expense control
- Represent the store in local community events and build relationships with local organizations
- Promote Home Depot's commitment to social responsibility and enhance the store's community reputation
- Identify and implement opportunities for charitable donations, volunteer efforts, or partnerships with local organizations
Technical Support Associate
Sutherland Global services
Visakhapatnam
10.2009 - 04.2010
- Receive and diagnose technical issues via phone & email
- Provide technical level 1 & level 2 assistance and support for incoming queries and issues related to software installation, anti-virus, diagnose, repair, maintain and upgrade PC and hardware peripherals by using virtual desktop interfaces such as Goto Assist, also have hands on experience with Zoom, Microsoft Teams, WebEx, Team Viewer
- Build, Image and deploy new software applications to users
- Troubleshooting Windows 7, Windows 10 OS issues
- Resolve technical issues independently without any supervision and provide an excellent customer service experience
- Maintain complete and current support history of customer hardware, software & peripherals using business applications
- Help customers technical queries, compatibility issues related to hardware, software
- Using troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls
Process Executive ( Technical Support)
Infosys Pvt Ltd
Pune
03.2008 - 10.2009
- Receiving, analyzing/testing/repair/escalating customer issues/complaints
- Logs customer reports (trouble tickets), answers/resolves situations and escalates to appropriate personnel as required
- Investigating, resolving, dispatching problems relevant to wired line, wireless, internet access, other emerging internet technologies
- Performing customer and technical resource follow-up on all unresolved troubles
- Acquiring updates of all customer affecting policies and procedures
- Research internet sources for new products and technology relevant to resolving customer complaints
- Reviewing and providing trouble statistics upon request by management
- Allocating daily staffing, including the utilization of part time staff
- Analyzing business requirements and customer demands to ensure adequate coverage
- Accountable by providing a high level of customer service while resolving customer complaints
Education
M.Tech - Power Systems
J.N.T. University
Kanata, ON11-2015
MBA -
K.L. University
Vijayawada05.2012
B-Tech - Electrical and Electronics Engineering
J.N.T.University
03.2007
Skills
- AWS Practitioner Essentials
- Troubleshooting
- Problem solving
- Customer Service
- Retail Management
- Inventory management
- Budgeting and forecasting
- Sales analysis
- Visual merchandising
- Team leadership
- Time management
Timeline
Assistant Store Manager
The Home Depot
03.2019 - Current
Technical Support Associate
Sutherland Global services
10.2009 - 04.2010
Process Executive ( Technical Support)
Infosys Pvt Ltd
03.2008 - 10.2009
M.Tech - Power Systems
J.N.T. University
MBA -
K.L. University
B-Tech - Electrical and Electronics Engineering
J.N.T.University