Sandeep Gill
Toronto,ON
Summary
Dedicated and results-driven retail professional with nine years of experience in store management. Proven track record of achieving sales targets, optimizing operations, and enhancing customer satisfaction. Adept at leading cross-functional teams and implementing effective strategies to drive business success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Store Manager
DECIEM The Abnormal Beauty Company
08.2020 - Current
- Tactically allocated budget for seasonal product displays by contacting third-party vendors, obtaining price estimates and choosing the vendor most aligned with product budget and needs.
- Developed relationships with aesthetics departments in local colleges to set up regular seminars to increase brand awareness and product knowledge.
- Directed full-cycle recruitment initiatives for over 30+ employees, including posting open roles on job boards, interviewing candidates, hiring, directly managing and training each.
- Conducted regular one-on-ones, yearly performance reviews and established team goals to align with the business needs.
- Worked alongside the Social Media and Customer Happiness Support team to apply problem-solving skills to resolve customer inquiries and disputes across five online platforms, and escalate using appropriate channels when necessary.
Assistant Store Manager
Suzy Shier
01.2018 - 07.2020
- Implemented inventory management practices resulting in a 15% reduction in stock-outs and overstock situations.
- Spearheaded customer service initiatives, leading to a 25% improvement in Google and Yelp customer satisfaction scores.
Stock Associate
Designer Shoe Warehouse
03.2018 - 06.2018
- Ensure accurate inventory counts for over 500 items by counting stock and timely identifying any discrepancies on a weekly basis.
- Provided administrative support with accurate document preparation and data entry.
Customer Service Team Leader
Suzy Shier
03.2015 - 01.2018
- Served as the primary liaison between customers and employees, utilizing best judgement in tandem with corporate standards, to mitigate conflicts that arose.
Education
Psychology
University of Toronto
Toronto, ON01.2019
Skills
- Data Analysis and Reporting
- Policy and Procedure Development
- Project and Initiative Management
- Supervisory and Mentoring Skills
- Proficient in MS Office and Salesforce
- Customer Relationship Management (CRM)
Certification
- Standard First Aid, CPR and AED - 04/2021
Languages
English
Punjabi
Hindi
Urdu
Timeline
Store Manager
DECIEM The Abnormal Beauty Company
08.2020 - Current
Stock Associate
Designer Shoe Warehouse
03.2018 - 06.2018
Assistant Store Manager
Suzy Shier
01.2018 - 07.2020
Customer Service Team Leader
Suzy Shier
03.2015 - 01.2018
Psychology
University of Toronto
- Standard First Aid, CPR and AED - 04/2021
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