Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Sandeep Gill

Toronto,ON

Summary

Dedicated and results-driven retail professional with nine years of experience in store management. Proven track record of achieving sales targets, optimizing operations, and enhancing customer satisfaction. Adept at leading cross-functional teams and implementing effective strategies to drive business success.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Store Manager

DECIEM The Abnormal Beauty Company
08.2020 - Current
  • Tactically allocated budget for seasonal product displays by contacting third-party vendors, obtaining price estimates and choosing the vendor most aligned with product budget and needs.
  • Developed relationships with aesthetics departments in local colleges to set up regular seminars to increase brand awareness and product knowledge.
  • Directed full-cycle recruitment initiatives for over 30+ employees, including posting open roles on job boards, interviewing candidates, hiring, directly managing and training each.
  • Conducted regular one-on-ones, yearly performance reviews and established team goals to align with the business needs.
  • Worked alongside the Social Media and Customer Happiness Support team to apply problem-solving skills to resolve customer inquiries and disputes across five online platforms, and escalate using appropriate channels when necessary.

Assistant Store Manager

Suzy Shier
01.2018 - 07.2020
  • Implemented inventory management practices resulting in a 15% reduction in stock-outs and overstock situations.
  • Spearheaded customer service initiatives, leading to a 25% improvement in Google and Yelp customer satisfaction scores.

Stock Associate

Designer Shoe Warehouse
03.2018 - 06.2018
  • Ensure accurate inventory counts for over 500 items by counting stock and timely identifying any discrepancies on a weekly basis.
  • Provided administrative support with accurate document preparation and data entry.

Customer Service Team Leader

Suzy Shier
03.2015 - 01.2018
  • Served as the primary liaison between customers and employees, utilizing best judgement in tandem with corporate standards, to mitigate conflicts that arose.

Education

Psychology

University of Toronto
Toronto, ON
01.2019

Skills

  • Data Analysis and Reporting
  • Policy and Procedure Development
  • Project and Initiative Management
  • Supervisory and Mentoring Skills
  • Proficient in MS Office and Salesforce
  • Customer Relationship Management (CRM)

Certification

  • Standard First Aid, CPR and AED - 04/2021


Languages

English
Punjabi
Hindi
Urdu

Timeline

Store Manager

DECIEM The Abnormal Beauty Company
08.2020 - Current

Stock Associate

Designer Shoe Warehouse
03.2018 - 06.2018

Assistant Store Manager

Suzy Shier
01.2018 - 07.2020

Customer Service Team Leader

Suzy Shier
03.2015 - 01.2018

Psychology

University of Toronto

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