SANDEEP CHHIBBER
Calgary,AB
Summary
Hard working Store Manager with 6+ years of experience; Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
District recognized leader, winner of best Store Manager for sales and service.
Titled as Top Performer Sales Manager in Canada for 2017 at THE SOURCE(BELL)
Overview
10
10
years of professional experience
Work History
STORE MANAGER
OSL RETAIL SERVICES
02.2019 - Current
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted with hiring, training and mentoring new staff members.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
STORE MANAGER
THE SOURCE, BELL
12.2015 - 01.2019
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Assisted in recruiting, hiring and training of team members.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
TEAM SUPERVSOR
Tim Hortons
07.2013 - 03.2015
- Responded proactively and positively to rapid change.
- Actively listened to customers, handled concerns quickly and escalated major issues to store manager.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Sought ways to improve processes and services provided.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Education
Accounting Diploma - Business
Humber College
2014
Timeline
STORE MANAGER
OSL RETAIL SERVICES
02.2019 - Current
STORE MANAGER
THE SOURCE, BELL
12.2015 - 01.2019
TEAM SUPERVSOR
Tim Hortons
07.2013 - 03.2015
Accounting Diploma - Business
Humber College
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