Sandeep Adhikari
Hyderabad,India
Summary
An astute hospitality professional having experience in Housekeeping operations, Guest Supervision and Client Relation Management. An effective communicator with excellent client relation management skills and ability to provide right guidance at every stage of all types of operations and processes. Worked as a collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings and excellent customer relations.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Associate Customer Experience Manager
Zolostays Property Solutions Private Limited
06.2022 - Current
- Managing the sales and operations for all the Zolostays Properties.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Addressing customer inquiries and resolving issues through various channels with calls and emails.
- Working with different departments to streamline processes and enhance the customer experience for Zolostays.
- Gathering and analyzing customer feedback to identify areas for improvement.
- Building and maintaining strong relationships with customers to foster loyalty and retention by achieving all sales targets each month.
- Strengthened communication skills through regular interactions with others.
- Proved successful working within tight deadlines and a fast-paced environment.
Assistant Manager (Housekeeping & Front Office)
Nakshatra Boutique Hotel
06.2021 - 04.2022
- Managed the entire Housekeeping, Front Office & Administration of the hotel.
- Managed inventory for supplies and equipment, ensuring they are well-stocked and maintained.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Conducted inspections to ensure that cleanliness standards and health regulations are met.
- Overseen the housekeeping staff to ensure cleanliness and maintenance of rooms.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Ensured proper check-in and check-out procedures, and addressing guest inquiries and issues.
- Managed staffing schedules, shift changes, and payrolls
Assistant Manager (Guest Experience & Housekeeping
Ford Motor Company (Vibrant Ford) Dealer
08.2019 - 05.2021
- Worked as an Assistant Guest Experience & Housekeeping Manager at the Ford Motor's leading dealer in the country.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promoted loyalty.
Assistant Housekeeping Manager
RSI (Indian Army Military Resort and Club)
06.2017 - 08.2019
- Coordinated special projects such as deep cleans or major event preparations while minimizing disruption to guests'' experiences.
- Monitored staff performance regularly, providing constructive feedback when necessary for continuous improvement efforts.
- Achieved high standards of hygiene in common areas and guest rooms, following up-to-date health and safety protocols.
- Self-motivated, with a strong sense of personal responsibility.
Housekeeping Associate
Sheraton Hyderabad Hotel
01.2016 - 05.2017
- Worked in the position of a housekeeping associate taking care of the duties.
- Ensured proper use and storage of cleaning chemicals according to safety guidelines, reducing potential health hazards for staff or guests.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Changed bed linens and collected soiled linens for cleaning.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
- Managed time efficiently in order to complete all tasks within deadlines.
Housekeeper Trainee
Taj Savoy Hotel
05.2013 - 09.2013
- Worked as a trainee Housekeeper.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Changed bed linens and collected soiled linens for cleaning.
- Developed and maintained courteous and effective working relationships.
Education
Bachelor of Science Degree - Hotel Management Catering Technology & Tourism
Punjab Technical University- IIHM
01.2014
Post Graduate Diploma - Specialist in Housekeeping
IIHM
Kolkata, India01-2011
Skills
- Good communication skills
- Excellent attention to detail
- Hardworking
- Energetic
- Ability to work independently
- Adherence to company’s policies and procedures
- Competent at responding quickly in emergency situations
- Email handling
- Handling guest queries
- Hygiene protocols
- Covid-19 protocols
- Teamwork and collaboration
- Customer service
- Problem-solving
- Teamwork
- MS Office
- Inventory
- Vendor Management
Certification
- Industrial training from Taj Savoy (Ooty)
- TATA Consultancy Service - Backend Team
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Bengali
Native or Bilingual
Key Qualifications
- 5+ Year’s Supervisory position skills with managing the housekeeping team.
- 5+ year’s extensive experience in housekeeping operations, well-versed with safety practices related to housekeeping operations and processes.
- Comprehensive knowledge of maintaining necessary records and preparing reports. Familiar with the safe usage of different kinds of chemicals and machines.
- Trained fresh hotel management trainees in the housekeeping department/ as well as staff’s.
- Pre-opening – Sheraton Hyderabad Hotel (Apartment)
Hotelsoftware
Ezee Software
Physicalcapabilities
- Profound ability to lift 50 pounds and move 75 pounds.
- Able to stand for extended periods and carry out monitoring work.
Hobbies and Interests
- Improve myself
- Travelling
- Listening music
- Football
Personal Information
- Father's Name: Syamal Adhikari
- Date of Birth: 12/30/90
- Marital Status: Unmarried
Best employee of the year in Zolostays
Have achieved the best employee of the Zolostays consecutively along with highest sales performer.
Timeline
Associate Customer Experience Manager
Zolostays Property Solutions Private Limited
06.2022 - Current
Assistant Manager (Housekeeping & Front Office)
Nakshatra Boutique Hotel
06.2021 - 04.2022
Assistant Manager (Guest Experience & Housekeeping
Ford Motor Company (Vibrant Ford) Dealer
08.2019 - 05.2021
Assistant Housekeeping Manager
RSI (Indian Army Military Resort and Club)
06.2017 - 08.2019
Housekeeping Associate
Sheraton Hyderabad Hotel
01.2016 - 05.2017
Housekeeper Trainee
Taj Savoy Hotel
05.2013 - 09.2013
- Industrial training from Taj Savoy (Ooty)
- TATA Consultancy Service - Backend Team
Bachelor of Science Degree - Hotel Management Catering Technology & Tourism
Punjab Technical University- IIHM
Post Graduate Diploma - Specialist in Housekeeping
IIHM
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