Sandali Weerasinghe
Etobicoke,ON
Summary
Enthusiastic and self - motivated new graduate who is specialized in industrial leading customer service and team management. Proven track record of maintaining increased sales record and customer satisfaction rate. Detail-oriented Assistant Manager offers more than 2-year progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking and decision-making skills Detail-oriented Assistant Manager offers more than 2-year progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking and decision-making skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Assistant manager / Key holder
Danish Pastry House
01.2022 - 01.2023
- Executing marketing, visual standards and presentation to promote sales
- Performing daily housekeeping duties to company standard
- Handling cash and inventory records
- Providing assistance for administrative functions such as hiring new employees, scheduling team members and ordering and managing inventory
- Managing customer support services via phone, email and chat
- Managing inbound communications from customers and managers.
Supervisor
Tim Hortons
01.2021 - 01.2023
- Operated the POS system
- Provided detailed oriented customer service
- Efficiently prepared customer’s orders in a timely manner
- Tracked inventory and stocking supplies
- Practiced food safety protocols
- Engaged in decision making process with the management team
- Contributed on increasing sales and customer satisfactory rate
- Ability to manage customer expectations
- Follow up paper work
Education
Bachelor of Business administration specialization in Project management -
Yorkville University
01.2023
Skills
- Client management skills
- Office administration
- Communication skills
- Organization skills
- Emotional intelligence
- Leadership skills
- Proficiency of statistics and data analysis
- Retail service orientation
- Computer literacy
- Conflict management
- General administration
- Data entry
- Customer Targeting
- Product Management
- Microsoft office suit
- PowerPoint
- Excel
- Requirements Gathering
- Strategic Planning
- Campaign Performance Tracking
- Workflow Analysis
- Customer Needs Assessment
- Data Mapping
Certification
- Canadian food handlers certification
Languages
English
Professional
japanese
Professional
References
References available upon request.
Timeline
Assistant manager / Key holder
Danish Pastry House
01.2022 - 01.2023
Supervisor
Tim Hortons
01.2021 - 01.2023
Bachelor of Business administration specialization in Project management -
Yorkville University
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