Sancta Veronica Benny
36 Terrace Ave, Welland,ON
Summary
Knowledgeable and dedicated customer service professional with extensive experience financial industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Customer Solutions Advisor
Scotiabank
08.2021 - Current
- Enhanced customer satisfaction by effectively resolving complex issues and providing personalized solutions.
- Identify the financial needs of the customers and assist them to meet their objectives through various debit and credit products such as credit cards, line of credits, chequing and savings accounts.
- Managed high-volume call queues while maintaining exceptional service quality and professionalism under pressure.
- Collaborated with cross-functional teams to develop comprehensive strategies for addressing customer concerns.
- Increased customer retention rates by establishing strong rapport and trust through consistent follow-ups and empathetic listening.
- Assisted in the development of departmental policies and procedures, contributing to a more organized and effective work environment.
- Resolved customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced customer satisfaction by effectively resolving complex issues and providing personalized solutions.
- Up-sold and cross-sold products and services by promoting additional options to increase sales and revenue.
Customer Service Representative
Sitel
06.2020 - 05.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Post-Baccaleurate Diploma - University Arts And Sciences - General Arts And Sciences
Niagara College
Welland, ON05.2021
Bachelor of Science - Physics
Christ College Irinjalakuda
Thrissur, Kerala04.2018
Skills
- Team player, reliable, responsible and passionate to learn new things
- Ability to work under high standards and strict deadlines
- Problem solving to ensure customer satisfaction
- Sales expertise
- Excellent Project management
- Cross-selling abilities
- Receptive to feedback and critique
Additional Information
Gender: Female
Date of Birth: Dec 09, 1997
Languages Known: English, Hindi, Malayalam
Timeline
Customer Solutions Advisor
Scotiabank
08.2021 - Current
Customer Service Representative
Sitel
06.2020 - 05.2021
Post-Baccaleurate Diploma - University Arts And Sciences - General Arts And Sciences
Niagara College
Bachelor of Science - Physics
Christ College Irinjalakuda
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