Sancia Allen
Moncton,NB
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
CSR (INDEPENDENT CONTRACTOR - PART TIME)
Reliance Home Comfort
04.2024 - Current
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Identify sales opportunities and promote additional products or services to customers.
- Maintain accurate customer records and documentation of interactions.
- Schedule service appointments for HVAC equipments, water heaters, smart home, etc.
Production Worker
WestRock
09.2022 - 04.2024
- Operated and maintained machinery and equipment in a fast paced- manufacturing environment adhering to safety protocols
- Prepared materials needed to support production activities and work order
- Collaborated with team members to achieve efficient workflow and maintained accurate work orders to complete production goals.
- Conducted quality control checks to ensure the product met specific standards
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
Collections Agent
Met Credit
03.2022 - 09.2022
- Worked closely with debtors to establish payment plans, negotiate payment arrangements and resolve outstanding balance
- Conducted outbound calls to debtors and financial probing to determine assess debtors ability to pay
- Documented all interactions and updates in the collection system, ensuring accurate and up-to-date records
- Utilized a variety of communication channels including phone calls, emails and text messages to reach out to debtors
- Implemented effective skip-tracing techniques to locate and contact debtors with outdated or inaccurate information
- Achieved and maintained a high level of customer satisfaction through effective communication and problem resolution while balancing effective collections.
Shipper/Receiver (Temp)
BLANCO CANADA
07.2021 - 11.2021
- Picked orders, scanned products and packed boxes.
- Checked shipments against paperwork and signed documents.
- Assisted in maintaining a safe working environment by following established workplace safety guidelines.
PRODUCTION WORKER
VIOLA BY SOBEYS
11.2020 - 06.2021
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Exceeded daily production targets consistently through dedication to efficient task completion while minimizing errors or delays in the process.
Human Resources Intern
Picomole Inc
05.2021 - 06.2021
- Created virtual onboarding presentation
- Developed and created the company culture code, aligning it with organizational values and objectives
- Reviewed and updated and streamlined human resources manual and health and safety manual
- Conducted employee engagement survey, created, and presented a report on the results to management and employees
- Assist with creating draft performance management process.
Accounting Clerk
New Era Finance Limited
09.2018 - 08.2020
- Maintain the branch accounting and financial records
- Conduct daily check-off
- Facilitated timely month-end closing activities by completing accurate journal entries and account adjustments.
- Assisted in payroll processing tasks.
- Accounts payable and receivables and issuing cheques.
- Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
- Provided exceptional customer service when addressing client inquiries related to invoices, payments, or account balances.
Customer Service Representative / Technical Support Agent
Teleperformance Jamaica
01.2018 - 06.2018
- Provide excellent customer service at all times with customers on inbound calls and when required to call the customer back
- Promote and offer products and services by consulting, gathering information, and evaluating customer needs
- Provide troubleshooting support and follow up on customer inquiries in a timely manner
- Problem solve to help customers resolve issues on first call
- Appropriately communicate with upset customers to resolve their inquiries.
Education
Post Graduate Diploma - Human Resources Management
New Brunswick Community College
Moncton, NB06.2021
BBA - Banking And Finance And International Business
University of Technology
Kingston, Jamaica11.2016
Skills
- Problem-solving
- Time Management
- Analytical Skills
- Excellent written and communication skills
- Strong attention to detail
- Strong problem solver and critical thinker
- Data-entry and recordkeeping
- Adaptability
- Advanced proficiency in Microsoft Suite
- Bookkeeping
- Ability to work in a fast-paced environment
- Task prioritization and time management
- Quick learner
- Teamwork and collaboration
Languages
English
References
Available upon request
Timeline
CSR (INDEPENDENT CONTRACTOR - PART TIME)
Reliance Home Comfort
04.2024 - Current
Production Worker
WestRock
09.2022 - 04.2024
Collections Agent
Met Credit
03.2022 - 09.2022
Shipper/Receiver (Temp)
BLANCO CANADA
07.2021 - 11.2021
Human Resources Intern
Picomole Inc
05.2021 - 06.2021
PRODUCTION WORKER
VIOLA BY SOBEYS
11.2020 - 06.2021
Accounting Clerk
New Era Finance Limited
09.2018 - 08.2020
Customer Service Representative / Technical Support Agent
Teleperformance Jamaica
01.2018 - 06.2018
Post Graduate Diploma - Human Resources Management
New Brunswick Community College
BBA - Banking And Finance And International Business
University of Technology
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