Results-driven leader with positive attitude and passion for providing high-quality advice and guidance to clients. Proven ability to identify customer needs, resolve conflicts and build strong relationships. Possesses excellent problem-solving, communication and interpersonal skills.
Overview
16
16
years of professional experience
Work History
Senior Advisor
Best Buy Canada
07.2019 - Current
Manage sales and customer service for effective and efficient customer experience
Continuously evaluate and identify opportunities to drive process improvements that positively impact customer service
Developed and maintained knowledge of current sales and promotions.
Assisted in development of monthly sales goals to motivate team and drive business objectives.
Trained, coached, and mentored new sales associates for maximum performance.
Monitored sales team performance and provided constructive feedback.
Set and achieved company defined sales goals.
Monitored service after sale and implemented quick and effective problem resolutions.
Recruitment Executive
Asawa Insulation Pvt. Ltd.
05.2016 - 12.2018
Managed the recruitment process end to end (Full cycle recruitment)
Executed selection procedures by screening resumes, coordinated interviews, conducted reference checks and background verification
Candidate screening through Job portals, social networking site & head hunting and conduct initial interview
Developed and Managed Recruitment strategy which includes sourcing strategy, selection criteria & recruitment processes
Maintained the candidate database in Applicant Tracking Software
Job posting on different job portals & social networking sites
Employee relationship management
Freelancer Recruitment Consultant
02.2012 - 12.2014
Associated with corporate clients for sourcing the right candidates
Full Cycle recruitment – Screening the candidates’ profile, conducting interviews, coordination with client and candidate for hiring process
Client relationship Management.
Recruitment Account Executive
Pioneer Management Consultant Pvt Ltd.
08.2007 - 01.2012
Sourced the resume as per the job description provided by client from job portals, social media & head hunting
Hired employees and initiated new hire paperwork process.
Extended Training support to team, Recruiters, Customer service representatives & Profile Screeners