SANCHITA BISWAS
Montreal,QC
Summary
Dynamic manager recognized for driving team performance, enhancing customer satisfaction, and ensuring regulatory compliance. Expertise in staff training and scheduling coordination to optimize service delivery.
Overview
3
3
years of post-secondary education
Work History
Manager
JOY SERVICES
Montreal, QC
12.2025 - Current
- Managed daily operations and ensured efficient service delivery at JOY SERVICES.
- Assisted team members with training on safety protocols and operational procedures.
- Coordinated scheduling for staff to optimize service coverage and efficiency.
- Communicated with clients to address inquiries and enhance customer satisfaction experiences.
- Supported inventory management by tracking supplies and placing orders as needed.
- Participated in team meetings to discuss service improvements and operational strategies.
- Organized workspace to maintain a clean and safe environment for staff and clients.
- Followed company policies to ensure compliance with health and safety regulations at JOY SERVICES.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Monitored staff performance and addressed issues.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
Education
Bachelor of Arts - Ancient History
KALYANI UNIVERSITY
WEST BENGAL, WB 07.2018 - 08.2021
Skills
- Expectation setting
- Team leadership
- Safety procedures
- Skype
- Time management
- Complex Problem-solving
- Marketing
- Sales management
- Customer service
- Cross-functional team management
- Work prioritization
- Goal setting
- Regulatory compliance
- Decision-making
- Employee onboarding
- Change management
- Documentation and reporting
- Staff training and development
- Strategic planning
- Schedule preparation
- Customer relationship management (CRM)
- Needs assessment
- Teamwork
Timeline
Manager
JOY SERVICES
12.2025 - Current
Bachelor of Arts - Ancient History
KALYANI UNIVERSITY
07.2018 - 08.2021