Sanchita Batra
Calgary
Summary
Dynamic and motivated professional with 4+ years of experience in sales and marketing excelling in customer service and team handling in fast-paced environment across various departments. Expert in leveraging tech-savviness and exceptional communication skills to exceed sales targets and enhance customer satisfaction. Known for fostering positive work environments, cross- selling and resolving issues with a result-oriented approach.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Sales Supervisor
Carter's Oshkosh
07.2023 - 12.2024
- Achieved sales targets consistently through regular monitoring of team performance, scheduling staff and adjusting strategies accordingly.
- Resolved escalated customer issues swiftly, maintaining strong relationships with loyal customers while preserving company reputation.
- Created a positive work environment by fostering open communication and recognizing employee achievements regularly.
- Ensured compliance with all company policies and procedures, including those related to safety, health, and workplace conduct.
Customer Support Specialist
Concentrix
01.2023 - 07.2023
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Implemented effective troubleshooting techniques for faster problem resolution and improved customer satisfaction levels.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
Customer Service Representative
Canada Goose
08.2022 - 01.2023
- Developed rapport with customers through active listening skills in person, over phone calls and E-mail leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing orders online by improving overall experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
Education
Associate of Arts - Advertising & Account Management
Sheridan College
Mississauga, ON12-2023
Associate of Arts - Digital & Content Marketing
York University
Toronto12-2022
Master of Arts - Luxury Fashion Business Management
Nottingham Trent University
Nottingham, United Kingdom09-2018
Skills
- Customer service: Ability to handle multiple customers over phone and E-mail in professional and timely manner by actively listening, empathizing, understanding and resolving their issues
- Result Oriented: Proficient in handling team, solving problems and achieving sales target during high-volume periods and expand role capabilities
- Tech- Savvy: Comfortable working on different software, MS office( Microsoft word, Excel,MS teams & Outlook), managing data using Google sheet and handling online meetings
- Multi-Tasking : Able to stay composed under pressure in fast-paced environment and detail oriented
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional
Certification
- Consumer Insights( Prizm & Clear Decision)
- Adobe Suit( Photoshop)
- Google Display & Video ads Certificate
- Hootsuite Certificate in Social Media Marketing Training.
Timeline
Sales Supervisor
Carter's Oshkosh
07.2023 - 12.2024
Customer Support Specialist
Concentrix
01.2023 - 07.2023
Customer Service Representative
Canada Goose
08.2022 - 01.2023
Associate of Arts - Advertising & Account Management
Sheridan College
Associate of Arts - Digital & Content Marketing
York University
Master of Arts - Luxury Fashion Business Management
Nottingham Trent University
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