Sanchari Dutta
Brampton
Summary
Detail-oriented Banking Advisor / Recruitment Coordinator with over 4 years of experience in the banking sector. Expertise in delivering tailored banking solutions and digital banking services. Recognized for strong problem-solving abilities and relationship management skills, contributing to enhanced client satisfaction. Proven multitasker with effective time management and communication capabilities.
Professional recruitment specialist with proven track record in talent acquisition and workforce management. Strong expertise in candidate sourcing, shortlisting, and onboarding processes. Highly adaptable team player focused on achieving results and enhancing team collaboration. Known for reliability, problem-solving skills, and effective communication in fast-paced environments.
Compassionate yet sharp to always get the job done correctly. Pursuing a role where exceptional attention to detail and well-developed skills will be highly valued.
Overview
19
19
years of professional experience
Work History
Recruitment Coordinator
RBC Royal Bank
09.2024 - Current
- Maintained open lines of communication throughout the entire recruitment process, fostering positive relationships with both candidates and clients.
- Shortlisting, reviewing, and screening applications to ensure they meet the minimum requirements for the position
- Maintained candidate records using Beeline and Workday and updated information accordingly.
- Partnered with external agencies when needed to expand the reach of talent pools and improve candidate quality.
- Evaluated recruitment metrics regularly, identifying opportunities for improvement in the hiring process.
- Performing rehire assessment to confirm eligibility
- Verify supplier information for accuracy and completeness, investigate discrepancies, and communicate with suppliers to ensure they are company’s records are accurate, up-to-date, and consistent across all systems and platforms
Banking Advisor (Digital Banking)
Royal Bank of Canada
04.2023 - 09.2024
- Facilitated customer account openings and management for online banking services.
- Reviewed available digital financial products to enhance customer offerings.
- Provided expertise in Digital Banking, troubleshooting hardware and software issues.
- Identified and implemented solutions for Digital Banking challenges and process improvements.
- Resolved login issues, including resetting passwords and security protections using OBAT.
- Ensured exceptional customer experiences across digital and remote service channels.
- Addressed customer complaints promptly and escalated service-related issues to management.
- Educated clients on new bank services while leveraging expertise in RBC-specific applications such as CART, OLBB, and ClearVu.
- Extended and sustained relationships with customers to maintain and grow business.
- Educated customers on digital banking platforms, encouraging adoption of online services for convenience and efficiency benefits.
- Assisted in the management of risk by adhering to compliance policies and procedures when interacting with clients.
- Enhanced customer experience by addressing inquiries, resolving issues, and providing prompt assistance.
- Coordinated with various divisions and departments in servicing of routine banking transactions.
- Contributed to client retention efforts by maintaining a high level of professionalism and exceptional customer support.
Client Advisor
Royal Bank of Canada
03.2022 - 03.2023
- Managed financial transactions, including cheque cashing, deposits, and wire transfers.
- Opened and closed customer accounts efficiently to support banking operations.
- Identified customer needs and informed them about new banking products and services.
- Reconciled cash drawers at shift end, ensuring accurate cash management.
- Tracked, recorded, and reported transactional information for compliance purposes.
- Provided exceptional customer service by addressing banking inquiries promptly.
- Collaborated with other CSAs to complete routine branch activities effectively.
- Assisted in training new team members, sharing best practices and expertise in Client Advisor role.
- Strengthened client relationships through regular communication and proactive follow-up on inquiries.
- Maintained in-depth knowledge of industry trends and products, ensuring accurate guidance for clients.
- Developed strong rapport with clients through active listening and empathetic understanding of their goals and concerns.
- Demonstrated adaptability by quickly learning new systems, tools, or products as necessary for the job.
- Enhanced client satisfaction by providing personalized advice and tailored product recommendations.
- Sought out appropriate management in more complex financial matters.
- Managed sensitive client information with utmost confidentiality, building trust and loyalty.
- Educated clients on financial topics and best practices.
- Helped clients make informed decisions about financial future.
Document Processor
BLS International
02.2022 - 03.2022
- Ensured accuracy of passport and visa application documentation through meticulous verification.
- Conducted thorough quality checks on completed documents, maintaining an exceptional level of accuracy and attention to detail.
- Managed multiple priorities effectively, often working on several projects simultaneously while meeting all deadlines.
- Maintained strict confidentiality when handling sensitive information, adhering to company policies and regulations at all times.
- Provided assistance with inbound and outbound document processes, document sorting, logging, and work order creation.
- Accurately processed a high volume of documents within strict deadlines, ensuring timely delivery to clients.
- Reduced errors by implementing a comprehensive proofreading process before submitting final documents to clients.
- Converted documents from one application to another.
- Worked with internal staff to process documents and sent for closing.
- Checked accuracy and completeness of documents to identify deficiencies and recommend corrective actions.
- Proofread filenames, titles and submittal details to streamline submittal and avoid rejection.
- Carefully reviewed all documents and reports for completeness and accuracy.
Freelance Writer
Upwork
07.2010 - 01.2020
- Generated informative content for certification courses, product reviews, and beauty blogs.
- Wrote inspirational blog posts that appealed to a wide range of readers.
- Acted as ghostwriter, producing customized material to meet client needs.
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
- Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating, and authentic approach.
- Conducted thorough research on diverse topics, producing well-informed pieces that resonated with readers.
- Brainstormed ideas to create useful content for clients.
- Adapted writing styles based on different platforms such as social media, blog posts, and print materials.
- Organized material to research and complete writing tasks.
- Followed company policies and editorial guidelines to craft thorough, well-written content.
- Developed engaging articles for online publications, resulting in increased readership and social media shares.
- Tailored writing style and tone to match various clients' brand voices, enhancing their connection with target audiences.
- Facilitated content brainstorming sessions that generated innovative content ideas, aligning with strategic marketing goals and audience interests.
- Enhanced online visibility for clients by crafting SEO-optimized content, integrating keywords seamlessly into engaging articles.
- Translated complex technical information into accessible, user-friendly guidebooks, broadening product's appeal to non-specialist customers.
- Streamlined content creation process, cutting down project turnaround time without compromising on quality.
- Managed competing deadlines with efficiency.
- Created content for websites and online publications.
- Completed accurate and polished formatting in line with publishing standards prior to submission.
Customer Service Representative
Concentrix
08.2009 - 11.2010
- Verified documentation for insurance entitlement to ensure compliance with company standards.
- Calculated insurance premiums based on car models and client specifications.
- Processed and approved insurance applications to facilitate timely customer coverage.
- Acquired basic German language skills to navigate documentation and process efficiently.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Account Manager
Bank of America
12.2008 - 04.2009
- Make collection calls along with handling the mortgage accounts
- Suggesting interest type (variable or fixed) depending on the mortgage amount and tenure and
- Help customers with budgeting so that the customers don’t go into the defaulter’s list.
- Responsible for handling customers who went into foreclosures
Customer Service Representative
iQor
06.2008 - 11.2008
- Handle calls for new connections and also trouble shoot in case of any connection problem.
- I was the topper in the training program that was provided prior to BAU
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Customer Service Representative
Firstsource Solutions
01.2007 - 12.2007
- Optimized mortgage approval process for UK financial institution subsequent to document verification
Education
Diploma - Mass Communication, Mass Communication & Media Studies
University of Calcutta
Kolkata, West BengalBachelor's Degree - Accountancy
University of Calcutta
Kolkata, West BengalSkills
- Digital banking services
- Branch management
- Cash handling and transaction processing
- Branch operations
- Problem-solving skills in customer service
- Creative writing and social media management
- WordPress and MS Office
Languages
English
Full Professional
Hindi
Native or Bilingual
Bengali
Native or Bilingual
Timeline
Recruitment Coordinator
RBC Royal Bank
09.2024 - Current
Banking Advisor (Digital Banking)
Royal Bank of Canada
04.2023 - 09.2024
Client Advisor
Royal Bank of Canada
03.2022 - 03.2023
Document Processor
BLS International
02.2022 - 03.2022
Freelance Writer
Upwork
07.2010 - 01.2020
Customer Service Representative
Concentrix
08.2009 - 11.2010
Account Manager
Bank of America
12.2008 - 04.2009
Customer Service Representative
iQor
06.2008 - 11.2008
Customer Service Representative
Firstsource Solutions
01.2007 - 12.2007
Diploma - Mass Communication, Mass Communication & Media Studies
University of Calcutta
Bachelor's Degree - Accountancy
University of Calcutta
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