Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sana Muhammad Asghar

Ottawa

Summary

Dynamic customer service professional with a proven track record at Reliance Home Comfort, excelling in problem resolution and active listening. Adept at managing high-stress situations, I leverage strong product knowledge to enhance customer satisfaction and drive team success. Proficient in Microsoft Excel, I ensure accurate data entry and effective communication.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Reliance Home Comfort
06.2024 - 12.2024
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
  • Implemented feedback from regular evaluations to improve personal performance and contribute positively to the team''s collective growth.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Administrative Assistant

Danitech
05.2019 - 05.2020
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
  • Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
  • Managed filing system, entered data and completed other clerical tasks.

Education

High School Diploma -

Trios College
None
02-2026

High School Diploma -

University of Karachi
Pakistan
12-2013

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Call center experience
  • Computer proficiency
  • Microsoft Excel
  • Microsoft outlook
  • Live chat support

Languages

English
Professional Working

Timeline

Customer Service Representative

Reliance Home Comfort
06.2024 - 12.2024

Administrative Assistant

Danitech
05.2019 - 05.2020

High School Diploma -

Trios College

High School Diploma -

University of Karachi

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Sana Muhammad Asghar