Sanamdeep Singh
Jammu, Jammu And Kashmir ,Jammu
Summary
A dynamic Service Engineer with a proven track record at Jasmeet Kour, I excel in system diagnostics and enhancing customer satisfaction. Leveraging skills in hardware configuration and effective communication, I've significantly improved client retention and mentored junior engineers, ensuring high service quality and technical excellence.
Engineering professional well-versed in providing technical support and maintenance services. Known for effectively resolving issues to improve system reliability and performance. Emphasizes teamwork and adaptability to meet evolving project requirements. Skilled in diagnostics, preventive maintenance, and customer service, with commitment to delivering high-quality results.
Overview
9
9
years of professional experience
Work History
Service Engineer
Jasmeet Kour
09.2015 - 07.2024
- Installed, configured and tested equipment on specialized platforms.
- Enhanced customer satisfaction by promptly addressing service requests and providing technical solutions.
- Tested and checked performance of hardware and software programs.
- Boosted service quality by continually updating technical knowledge and staying current with industry trends.
- Analyzed, troubleshot and diagnosed problems and provided prompt repair and solutions.
- Increased client retention, delivering exceptional customer service during on-site visits and remote support sessions.
- Performed periodic testing of all networks and systems.
- Improved system efficiency with thorough troubleshooting and root cause analysis of technical issues.
- Provided comprehensive training to junior engineers, fostering professional development within the team.
- Implemented efficient inventory management systems to ensure sufficient stock levels for spare parts required during servicing visits.
- Created relationships with key decision-makers and served as external technical spokesperson.
- Participated in client consultations and product capability demonstrations to support sales efforts.
- Reduced equipment downtime by performing regular maintenance checks and implementing preventive measures.
- Performed troubleshooting and repair for complex electrical equipment.
- Visually inspected and tested machinery and equipment, performing routine preventive maintenance.
- Cleaned and lubricated parts to keep equipment operating at peak performance.
- Diagnosed and resolved machine operation variations and equipment problems.
Education
Bachelor Of Engineering - Computer Engineering
University of Jammu
Jammu, JammuAnd Kashmir, India 06.2015
Skills
- Preventive Maintenance
- Design planning
- Safety procedures
- Electrical systems
- System diagnostics
- Service sales
- Parts replacement
- Appointment management
- System maintenance
- Report preparation
- Equipment installation
- Measurement techniques
- Schedule coordination
- Technical consulting
- Equipment adjustment
- Equipment monitoring
- Equipment operation
- Hardware configuration
- Hardware repair
- Error reduction
- Technical and diagnostic support
- Hardware testing
- Written and verbal communication
- Staff training
- Cleaning and sanitizing
- Machine repair
- Seal replacement
- Energy management
- Boiler maintenance
Languages
English
Professional Working
Hindi
Professional Working
Dogri
Professional Working
Punjabi
Limited Working
Timeline
Service Engineer
Jasmeet Kour
09.2015 - 07.2024
Bachelor Of Engineering - Computer Engineering
University of Jammu
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