Sana Malik
Mississauga
Summary
A highly motivated business student, hardworking and passionate job seeker with strong organizational skills and academic experience in digital marketing, promotion and administration eager to secure the position of Marketing Management. Ready to help a business to achieve their goals by carrying out market related deliverables and data enrichment opportunities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Ecommerce Operations Specialist
Shoppers Drug Mart
07.2023 - Current
- Analyze website performance using Google Analytics to provide actionable insights and shape site content and the customer experience online
- Assess product performance and recommend new product assortment additions across multiple sales channels
- Optimize on-site search performance and enhance product navigation
- Manage and publish new website content through the Shopify platform
- Assist customers with inquiries, orders, and technical support
- Collaborate with cross-functional teams to improve customer-related policies and practices
- Work closely with team members at Wellwise.ca to support promotions and inventory management initiatives
Client Advisor, Part-time
Tiffany & Company
10.2023 - 12.2023
- Informed and suggested new jewelry line to customers.
- Deepened the relationship with the clients to drive lifetime loyalty and spend.
- Captured client data. Cultivated new and existing client relationships.
- Developed client relationships and exceeded commercial targets through the love of building my own business by developing client relationships and exceeding sales plan
- Managed day-to-day department operations with effective workflow coordination.
Logistics Associate
Holt Renfrew
11.2022 - 06.2023
- Create documentation and information required for customer shipments
- Prioritize producing weekly status reports detailing logistic operations in Excel and implement strategies to improve operations which increased efficiency by 20%
- Lead 'SAP Hybris and 'SAP Fiori' databases to maintain stocks of the brands Versace, Saint Laurent, Balenciaga, Amiri, Givenchy, in store
- Process and enter customer orders into SAP and provide proactive customer service for accounts
Student Ambassador
Sheridan College
09.2022 - 04.2023
- Took leadership while interacting with university and prospective students and parents during tours and student visit days, answering questions and providing insight
- Mentor students to increase satisfaction and help them engage in campus life
- Lead campus tours for prospective students every week
- Organized college fairs and open house events for 2022 & 2023 for prospective students
PC Express Clerk
Loblaws
05.2020 - 10.2022
- Answered constant flow of over 50 customers calls per day with minimal waiting time; awarded employee with exceptional customer service
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions, this resulted in a 10% increase in sales
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
Marketing Intern
ByChance
04.2022 - 08.2022
- Created content for social media pages such as Instagram, Facebook and TikTok which increased the company’s customer base
- Made content using 'Canva' and 'Adobe Creative Suite: Illustrator, InDesign, and Photoshop software'
- Handled website on 'Yola', uploaded pictures of new products, made the website more attractive, developed new social media strategies and campaigns, and collaborated with colleagues to ensure branding is consistent
- Attended 'Mode Show 2022' to advertise and sell new products
- Created and managed a new website for a new product line called ‘la-a Sole’ launched by the company
Volunteered at Winter Orientation 2020
Sheridan College
01.2020 - 01.2020
- Shared information about student life, academic offerings and healthy decision making with new students
- Facilitated and organized events and trainings for new students to coach and inspire them
- Created friendly and positive environment to welcome new students on campus
Sales Associate
Alpha Perfumes
01.2019 - 07.2019
- Led and trained a team of 7 sales associates, sales increased by 7% in the first month by implementing new strategies
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Answered customer questions regarding new fragrances and trends in the market; Helped customers locate products and checked store system for merchandise at other sites
Education
BBA - Marketing
Sheridan College, Pilon School of Business
Mississauga04.2023
Skills
- Microsoft applications skills: PowerPoint, Excel, Word, Outlook & SharePoint
- Sales Forecasting
- SAP Hybris & SAP Fiori
- Shopify
- Google Analytics
- Able to successfully organize and efficiently complete tasks on time
- Strong leadership skills with effective communication abilities and presentation skills
- Creative with good editing skills on social media
- Positive and energetic attitude
Work Projects
Inventory Optimization: Identifying and Managing Excess Stock:
- Analyzed inventory data using Shopify and Google Analytics to identify underperforming products and excess stock, driving targeted strategies to improve website traffic and sales.
- Implemented promotional campaigns, including discounts and bundles, to increase sell-through rates, reduce inventory by 25%, and attract more visitors to the website.
- Collaborated with cross-functional teams to optimize inventory management, enhance website navigation, and improve overall customer experience.
Enhancing Customer Experience Through Support Automation and Efficiency:
- Implemented Gorgias software on the Wellwise website to streamline customer support, reducing response times for emails and order inquiries, and enhancing the overall customer experience.
- Integrated Rag AI to automate handling of customer-related cases, enabling efficient communication between customers and the business while minimizing manual effort.
- Improved operational efficiency and customer satisfaction by optimizing support processes, making interactions faster and more seamless.
Certification
- Google Analytics 4
- Linkedin learning: Advanced training for excel
- Shopify: Click & Mortar - Retails omnichannel 101
- Linkedin learning: Shopify essential training
- Linkedin learning: Inventory management foundations
- Linkedin learning; Lean Inventory management
- Shopify: How to use Shopify flow to automate your business
- Shopify: Optimization and growth with POS
- Linkedin learning: Supply chain & operation
Timeline
Client Advisor, Part-time
Tiffany & Company
10.2023 - 12.2023
Ecommerce Operations Specialist
Shoppers Drug Mart
07.2023 - Current
Logistics Associate
Holt Renfrew
11.2022 - 06.2023
Student Ambassador
Sheridan College
09.2022 - 04.2023
Marketing Intern
ByChance
04.2022 - 08.2022
PC Express Clerk
Loblaws
05.2020 - 10.2022
Volunteered at Winter Orientation 2020
Sheridan College
01.2020 - 01.2020
Sales Associate
Alpha Perfumes
01.2019 - 07.2019
BBA - Marketing
Sheridan College, Pilon School of Business
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