Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sanam Lalani

Brampton,Ontario

Summary

Motivated, self-drive, experienced professional with strong track record of success in diverse organizational settings. I provide energy and value to an organization's quest for excellence. Seeking for a challenging career where I can learn and contribute my knowledge and skills to an organization and meet the expectation of the client with quality and efficiency, along with continuous learning and hardwork

Overview

3
3
years of professional experience
1
1
Certification

Work History

Teller Associate

TD Bank
09.2022 - Current
  • Operating cash drawers, cheque scanners, and other routine tasks such as paying tax bills, calculating interests and other transactions within service level.
  • Verifying customer identification to meet legal requirements using safety and security protocols by having an interpersonal conversations.
  • Getting authorization from supervisors for large and international transactions following safety and security protocols .
  • Informing customers about types of accounts available using internal software, recommending products by using discovery tools and meeting their financial needs.
  • Provide legendary service by creating personal connection with client by giving personalized service and customized solutions.
  • Setting appointments for people to speak with Financial Advisors, Investment Planners.
  • Acknowledge customers business with the company.
  • Meeting monthly and quarterly goals and going over next steps.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.

Customer Service Representative

Fido Wireless
Newmarket, ON
04.2021 - 07.2022
  • Collected customer feedback and made process changes to exceed customer satisfied goals.
  • Provide accurate and appropriate in response to customer inquiries and providing recommendations according to needs of customer, resulting in increasing sales.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Demonstrated mastery of customer service call script within specific timeframes with proficiency in internal software and Microsoft office applications .
  • Maintain up-to date records at all times for accuracy.
  • Worked with upper management team to ensure milestones were met, while working on changes that were made to improve customer satisfaction and meet business objectives
  • Built customer loyalty by placing follow-up calls for customers who reported product issues.

Customer Service Cashier

Wittex
01.2020 - 03.2021
  • Greeting customers, executing routine tasks such as handling transactions and answering queries, deciphering and anticipating latest trends.
  • Maintained journals entries and provided financial statements.
  • Created better shopping experience for customers concerns by taking an initiative to respond customers inquiries.
  • Coordinate flow of merchandise, answered customer phone calls.
  • Interpersonal communication with clients for special store activity new products, in store events, seasonal promotions.

Education

High School Diploma -

Sheridan College
Brampton, ON
12.2018

Skills

  • Financial analysis and advising
  • Motivational team player
  • Customer relations
  • Verbal and written communication skills
  • Analyzing and problem solving
  • Presentation
  • Sales Expertise
  • Emotional intelligence
  • Numeracy skills
  • Organization and time management
  • Database and spreadsheet
  • Focused and detailed oriented

Certification

Canadian Securities Course

April-2023

Timeline

Teller Associate

TD Bank
09.2022 - Current

Customer Service Representative

Fido Wireless
04.2021 - 07.2022

Customer Service Cashier

Wittex
01.2020 - 03.2021

High School Diploma -

Sheridan College

Similar Profiles

CREATE PROFILE
Sanam Lalani