Summary
Overview
Work History
Education
Skills
Websites
Systems And Technical Skills
Languages
Certification
Timeline
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Sanal Kumar Kookkal

Richmond,Canada

Summary

Hospitality professional with progressive hotel front office experience supervising overnight operations, performing nightly financial audits, and handling escalated guest situations independently. Experienced coordinating departments, preparing operational reports, and maintaining safety and service standards in busy airport hotel environments.

Overview

4
4
years of professional experience
2
2
Certifications

Work History

Front Desk Supervisor

Abercorn Hotel
Richmond, Canada
07.2022 - Current
  • Supervise front desk operations during night shifts ensuring smooth hotel functioning
  • Handle late arrivals, early departures and operational decisions independently
  • Coordinate with housekeeping and maintenance for room readiness and urgent repairs
  • Resolve escalated guest complaints using service recovery standards
  • Perform nightly financial reconciliation including cash and credit transactions
  • Run end-of-day process in Opera PMS and verify posting accuracy
  • Prepare nightly occupancy, revenue and incident reports for management
  • Train front desk team members on procedures, safety standards and service expectations

Night Auditor (Part-Time)

Best Western Plus Vancouver Airport
Richmond, Canada
07.2023 - 09.2024
  • Independently operated hotel overnight including guest service and security monitoring
  • Completed full night audit cycle and balanced daily revenue postings
  • Generated occupancy and discrepancy reports for management review
  • Investigated folio errors and processed adjustments/refunds

Education

Post-Baccalaureate Diploma - Operations & Supply Chain Management

Kwantlen Polytechnic University

Bachelor of Business Administration -

St. Aloysius Degree College
India

Skills

  • Night Audit & End-of-Day Closure
  • Front Office Supervision
  • Guest Complaint Resolution & Service Recovery
  • Manager-on-Duty Decision Making
  • VIP & Group Arrivals Coordination
  • Occupancy & Revenue Reporting
  • Opera PMS
  • Microsoft Office
  • Safety & Emergency Response
  • Cross-Department Communication
  • Staff Training & Shift Handover
  • RoomKey
  • SynXis
  • Excel

Systems And Technical Skills

  • Opera PMS
  • RoomKey
  • SynXis
  • Microsoft Office
  • Excel

Languages

Malayalam
Professional
English
Professional
Hindi
Professional

Certification

First Aid

Timeline

Night Auditor (Part-Time)

Best Western Plus Vancouver Airport
07.2023 - 09.2024

Front Desk Supervisor

Abercorn Hotel
07.2022 - Current

Post-Baccalaureate Diploma - Operations & Supply Chain Management

Kwantlen Polytechnic University

Bachelor of Business Administration -

St. Aloysius Degree College
Sanal Kumar Kookkal