Sanae El Abid
West Kelowna,Canada
Summary
Seasoned Lead Customer Service Advisor with comprehensive background in customer service management. Proven ability to strategize, implement, and manage customer service initiatives that improve operational efficiency. Possess strong skills in problem-solving, communication, and team leadership. Notably improved customer satisfaction rates in previous roles through proactive resolution of issues and fostering strong relationships with customers.
Overview
1
1
year of post-secondary education
Work History
Lead Customer Services Advisor
TD Bank
West Kelowna, Canada
- Handled complex customer inquiries and issues, resolving them promptly and efficiently to maintain customer satisfaction.
- Provided personalized financial advice and recommendations. Developed clients’ personal plans based on goals and needs.
- Led a team of customer service representatives, providing guidance, support, and training to ensure the delivery of exceptional service to bank customers.
- Maintained regular contact with other departments to improve the customer experience across all services.
- Generated and submitted monthly reports.
- Collected, input, entered data.
Personal Banking Associate
TD Bank
West Kelowna, Canada
- Assisted customers with various banking transactions, including account openings, loan applications, and account inquiries.
- Promoted bank products and services to customers.
- Developed strong and trustful relationships with customers.
- Assisted in short- and long-term financial planning.
Customer Services Representative
Cathay Pacific Airlines
Vancouver, Canada
- Developed and maintained relationships with corporate clients, travel agencies, and other industry partners to promote the airline's products and services.
- Provided personalized travel solutions and recommendations to clients, including flight options, seating preferences, and additional services.
- Resolved customer inquiries and concerns via phone, email, and in-person, providing accurate information and solutions.
Front Desk Manager
Best Western Plus Kelowna Hotel
Kelowna, Canada
- Managed front desk operations for a 174-room full-service hotel, ensuring smooth check-in and check-out processes for guests.
- Assisted guests with reservations, room assignments, and special requests, ensuring their needs were met during their stay.
- Acted as the public relations representative for the hotel, maintaining positive relationships with guests, local businesses, and community organizations.
Education
Bookkeeping /Accounting Technician - Accounting And Finance
Okanagan College
Kelowna, BC 09.2025 - 08.2025
Professional Certificate -
Early Childhood Education and Nurseries
Rabat 09.2004 - 08.2005
Skills
- Microsoft Office
- Google Software
- Interpersonal skills
- Communication
- Front desk operations
- Accounting
- Management
- Marketing
- Problem-solving skills
Volunteer Experience
KCR
Timeline
Bookkeeping /Accounting Technician - Accounting And Finance
Okanagan College
09.2025 - 08.2025
Professional Certificate -
Early Childhood Education and Nurseries
09.2004 - 08.2005
Lead Customer Services Advisor
TD Bank
Personal Banking Associate
TD Bank
Customer Services Representative
Cathay Pacific Airlines
Front Desk Manager
Best Western Plus Kelowna Hotel
Similar Profiles
Samiul ShaownSamiul Shaown
Product Operations Lead at TD Insurance, TD BANK GROUPProduct Operations Lead at TD Insurance, TD BANK GROUP
Abhilash NyatiAbhilash Nyati
Personal Banker at TD Bank Group - TD Canada TrustPersonal Banker at TD Bank Group - TD Canada Trust
Ashley WidermanAshley Widerman
Team Manager II at TD Auto Finance, TD Bank NATeam Manager II at TD Auto Finance, TD Bank NA
Vedansh VyasVedansh Vyas
Personal Banking Associate at TD Canada Trust (TD Bank)Personal Banking Associate at TD Canada Trust (TD Bank)
Jeff ParrottaJeff Parrotta
Technical Supervisor at Natures FormulaeTechnical Supervisor at Natures Formulae