Sanaba Diakite
Montreal,Quebec
Summary
Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Student Services Coordinator
Collège de l'Immobilier du Quebec
01.2021 - Current
- Schedule various activities and workshops to support students with OACIQ examinations
- Assisted with recruitment, onboarding, and employee relations.
- Train new hires
- Organize annual schedules on CLARA
- Organize school schedule on Omnivox and keep with daily maintenance
- Provide advice and guidance to applicants and information on student aid and support available at the College
- Provide ongoing support to students, holding regular check-in meetings to offer support and encouragement
- Supported student social, emotional and academic development.
- Meet with poorly attending students to identify barriers to engagement and advise and help them access appropriate support
- Provide advice and guidance to students on student loans and other issues such as budgeting and good money management.
Investor administrator
Computershare Trust Company Canada
01.2017 - 01.2021
- Assist the shareholders
- Sell actions
- Make updates to day accounts
- Troubleshooting in line
- Provide information on the securities
- Schedule meetings
- Book tickets
- Classify documents
- Answer emails.
Customer service representative
BestBuy
01.2017
- Help customers with online orders
- Respond to questions regarding products on website
- Assist with technical issues.
Customer service representative
System protection ADT
01.2017
- Telemarketing
- Make appointments with clients
- Train new employees.
Team leader
McDonalds
01.2016 - 01.2017
- Cashier
- Prepare drinks and food orders
- Assign positions at the beginning of each shift.
Cashier
Warehouse Adidas
01.2015
- Cashier
- Help clients find shoe sizes
- Clean the warehouse at the end of the shift.
Cashier
Target
01.2014
- Cashier
- Store and organize products.
Clerk store
Services of KD
01.2014
- Labeling of products
- Products packaging.
Clerk of store
Basq International
01.2013
- Sort and label merchandise
- Organize the boxes and pack them in a truck.
Help in the cafeteria (volunteer)
Braeburn High School
01.2011 - 01.2012
- Prepare the meal
- Use the cash register for payments.
Host (volunteer)
Campaign of $1
01.2011
- Sell tickets for raffle and t-shirts
- Organize the competition and distribute the prize
- Raise community awareness of their cause and conditions of their raffle
- Promote the sponsors.
Education
Bachelor in human relations, specialization Development And organizational change -
Concordia University
DEP in IT support -
Saint-Laurent Secondary School
DES -
Saint-Laurent Secondary School
Skills
- Microsoft office
- CLARA
- Omnivox
- Via
Languages
English
French
Kinyarwanda
Swahili
References
References available on request
Timeline
Student Services Coordinator
Collège de l'Immobilier du Quebec
01.2021 - Current
Investor administrator
Computershare Trust Company Canada
01.2017 - 01.2021
Customer service representative
BestBuy
01.2017
Customer service representative
System protection ADT
01.2017
Team leader
McDonalds
01.2016 - 01.2017
Cashier
Warehouse Adidas
01.2015
Cashier
Target
01.2014
Clerk store
Services of KD
01.2014
Clerk of store
Basq International
01.2013
Help in the cafeteria (volunteer)
Braeburn High School
01.2011 - 01.2012
Host (volunteer)
Campaign of $1
01.2011
Bachelor in human relations, specialization Development And organizational change -
Concordia University
DEP in IT support -
Saint-Laurent Secondary School
DES -
Saint-Laurent Secondary School
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