SANA WUZHANG
Calgary,AB
Summary
- Motivated Waitress with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
- Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
- Friendly and reliable cashier offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
- Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
3
3
years of professional experience
Work History
Restaurant Waiter
New Island Sushi
04.2023 - 08.2023
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Bussed and reset tables to keep dining room and work areas clean.
- Used cash registers and credit card machines to cash out customers.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Beverage Server
J&J ICHA BEVERAGES LTD.
10.2022 - 01.2023
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Upheld high standards of cleanliness, frequently cleaning and organizing serving and beverage backstock areas.
- Prepared hot coffee and tea according to customer requests.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
Front Desk Agent
945994 ALBERTA LTD.O/A TIM HORTONS
05.2022 - 08.2022
- Handled assignments independently with good judgement and critical thinking skills.
- Collected POS and CASH payments, processed transactions and updated relevant records.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Waitress/Cashier
Princess Kitchen & Magic Wok
03.2020 - 03.2022
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
Education
High School Diploma -
Southern Alberta Institute of Technology
Calgary, AB04.2025
Skills
- Service Quality
- Warm and Friendly
- Adaptability
- Good at Mandarin and Cantonese, and able to communicate normally in English
- Equipment Operation
- Positive attitude
Languages
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
English
Limited Working
Timeline
Restaurant Waiter
New Island Sushi
04.2023 - 08.2023
Beverage Server
J&J ICHA BEVERAGES LTD.
10.2022 - 01.2023
Front Desk Agent
945994 ALBERTA LTD.O/A TIM HORTONS
05.2022 - 08.2022
Waitress/Cashier
Princess Kitchen & Magic Wok
03.2020 - 03.2022
High School Diploma -
Southern Alberta Institute of Technology
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