Summary
Overview
Work History
Education
Skills
Languages
Timeline
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SANA WADHWA

Toronto,ON

Summary

A results-driven and detail-oriented motivated financial professional with a solid background in debt counseling, financial analysis, and office administration. Seeking a challenging role as a Financial Analyst in a reputable bank to apply expertise in financial evaluation, risk mitigation, and credit analysis for optimal decision-making and client service.

Overview

2
2
years of professional experience

Work History

Debt Collector Agent

Transworld Systems Inc. - Canada
07.2022 - 08.2023
  • Managed high call volumes (250+ calls), offering comprehensive assistance on debt-related matters while adhering to regulations, including agreements with Bell and affiliated companies across Canada.
  • Negotiated payment arrangements and settlements, using effective persuasion and compliance with industry regulations for mutual agreements with debtors.
  • Maintained accurate records of interactions, payments, and agreements via specialized software, ensuring precise debtor account information.
  • Implemented innovative collection strategies, enhancing debt recovery rates and reducing outstanding balances.
  • Collaborated with colleagues and management to address complex debtor situations, exceed collection targets, and share insights while staying updated on Canadian debt collection laws for strict compliance.

Debt Collector Agent

Total Credit Recovery
01.2022 - 06.2022
  • Engaged with over 200 customers daily to negotiate debt settlement options through telephone communication.
  • Recorded every discussion, payment, and agreement meticulously using dedicated computer software for precise documentation.
  • Introduced creative concepts improving debt collection strategies, resulting in higher collections and decreased outstanding balances.
  • Worked closely with a team to tackle complex scenarios and meet collection goals effectively.
  • Ensured compliance with Canadian debt collection laws, maintaining ethical and legal standards throughout collection practices.

Education

Advance Diploma in Business Administrations - Accounting

George Brown College
Toronto, ON
12.2020

Skills

  • Proficient in financial analysis, negotiation, and debt consolidation planning
  • Strong expertise in Microsoft Office (Word, PowerPoint, Excel, Outlook, Project) and financial software such as Sage 300, QuickBooks, and PROfile
  • Adherence to compliance and regulations in the financial sector
  • Excellent organizational and time management skills
  • Great communication and interpersonal skills, critical in client-centric roles
  • Ability to adapt to various situations with a composed demeanor

Languages

English
Hindi

Timeline

Debt Collector Agent

Transworld Systems Inc. - Canada
07.2022 - 08.2023

Debt Collector Agent

Total Credit Recovery
01.2022 - 06.2022

Advance Diploma in Business Administrations - Accounting

George Brown College

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SANA WADHWA