Sana Shaukath
Summary
5+ years of Customer Service Experience with 3 year of Benefit Enrollment Specialist Experience with Tufts Healthcare. Demonstrated history of working in the Health care knowledgeable in state and federal regulations and maintaining employee confidentiality. Skilled in Auditing,Manual Testing, Manual Testing,Microsoft Excel,JAVA, Microsoft Word,and Microsoft PowerPoint.
Overview
5
5
years of professional experience
Work History
Benefits Enrollment Specialist
NTT DATA – Tufts Healthcare Organization
01.2020 - Current
- Adapted to multiple roles including Team Lead, Auditor, and Trainer as needed, demonstrating versatility and a commitment to team success
- Analyzed and processed enrollment transactions in accordance with plan provisions, acting based on knowledge of eligibility and plan requirements.
- Outreached to obtain missing and required information for enrollment, ensuring customer satisfaction and striving to meet service standards
- Collaborated with management or other team members as appropriate to proactively address service issues and concerns
- Experienced working in an environment focusing on continuous improvement of payroll and benefits processes
- Collaborated with examiners and the audit team to address and resolve audit findings, while providing comprehensive coaching and mentoring to staff on quality-related items to ensure compliance and improve performance.
Process Assistant
Amazon- Retail Industry Organization
01.2019 - 01.2020
- Tracked and reported labor hours
- Assisted with production duties and verified standard operating procedure (SOP)
- Ensured successful area performance through tracking and reporting metrics
- Maintained a full understanding of workflow and daily production goals
- Independently assessed all aspects of associate work performance and provide timely and detailed feedback
- Managed quality assurance program including on site evaluations, internal audits and customer surveys
- Managed Technical help needed by associates.
Education
Associate of Science - Wireless Networking
Lambton College of Applied Arts And Technology
Sarnia, ON10-2019
Bachelor of Science - Electronics And Communication Engineering
University of Calicut
09-2018
Skills
- Management of large teams of varying skill sets
- Strong background in Health care and Retail Industry
- Team Lead & Auditor with Tufts health organization
- Management of Payroll, Data Entry and Risk Management
- Employee Benefits Knowledge
- Automated Testing
- Manual Testing
Application Experience
- Tufts Healthcare Management
- Selenium
- TestNg and ReportNg
- Quality Of Service (QoS)
- Wide Area Network (WAN)
- Compensation and Benefits
- Health Information Management
- Java Language
- C++ Language
Timeline
Benefits Enrollment Specialist
NTT DATA – Tufts Healthcare Organization
01.2020 - Current
Process Assistant
Amazon- Retail Industry Organization
01.2019 - 01.2020
Associate of Science - Wireless Networking
Lambton College of Applied Arts And Technology
Bachelor of Science - Electronics And Communication Engineering
University of Calicut
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