Summary
Overview
Work History
Education
Skills
Languages
Hobbies
Timeline
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Sana Sharifi

Port Coquitlam,BC

Summary

Dynamic and adaptable professional with experience in youth facilitation, customer service, and machine operation. Demonstrate strong communication and conflict management skills, fostering inclusive environments and achieving program objectives. Proven ability to manage multiple tasks effectively while maintaining high standards of service and safety. Adaptive relationship building and multilingual communication. Committed to creating positive outcomes in diverse settings through critical thinking, teamwork, and a results-oriented approach.

Overview

3
3
years of professional experience

Work History

Machine Operator

Arc'teryx
10.2023 - 09.2024
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Set up and adjusted equipment and properly configured machines for daily operation.
  • Complied with company and OSHA safety rules and regulations.
  • Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
  • Perform multitasking and quality checks managing troubleshooting and issue resolution.

Youth Program Facilitator

Immigrant Services Society of BC (ISSofBC), Vancouver
10.2023 - 08.2024
  • Promoted the overall success of the youth program by actively contributing to its mission, vision, and goals through dedicated participation in strategic planning processes.
  • Guided youth groups to brainstorm, develop ideas, and build confidence in a supportive environment.
  • Facilitated group discussions, managing conflicts, and encouraging inclusive participation.
  • Organized training sessions and ensured effective communication between youth groups.
  • Prepared materials and coordinated sessions to achieve program objectives.
  • One-on-one support to the team.


Customer Service Representative

Save-On-Foods
08.2022 - 02.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Store Assistant/Assistant Baker

Tim Hortons
01.2022 - 05.2022
  • Promoted sales growth by assisting customers with product selection and offering knowledgeable recommendations.
  • Managed returns or exchanges efficiently, adhering to company policies while prioritizing customer satisfaction.
  • Facilitated smooth transactions at the cash register, processing payments accurately and efficiently.
  • Established and maintained professional relationships with customers to increase trust and rapport.
  • Collaborated with team members to ensure seamless operations during peak hours and special events.

Education

High School Diploma -

Adult Education SD#43hi
Port Coquitlam, BC
11.2024

Skills

  • youth facilitation
  • career counseling
  • conflict management
  • customer service
  • critical thinking
  • relationship building
  • multilingual communication
  • multitasking

Languages

English
Professional Working
Hindi
Professional Working
Persian
Native or Bilingual
Punjabi
Limited Working
Pashto
Professional Working
Urdu
Professional Working
Tajiki
Limited Working

Hobbies

1- Bike Riding

2- Reading Novel 

3- Poetry 

Timeline

Machine Operator

Arc'teryx
10.2023 - 09.2024

Youth Program Facilitator

Immigrant Services Society of BC (ISSofBC), Vancouver
10.2023 - 08.2024

Customer Service Representative

Save-On-Foods
08.2022 - 02.2023

Store Assistant/Assistant Baker

Tim Hortons
01.2022 - 05.2022

High School Diploma -

Adult Education SD#43hi

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Sana Sharifi