Sana Shafiq
Brossard
Summary
Customer-focused and highly motivated customer service representative with over 8 years of experience in fast-paced environments. Proven ability to handle customer inquiries through phone and email and resolve complaints. Excellent communication, problem-solving and multitasking skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Teleperformance /Keurig
Montreal
09.2017 - Current
- As a customer expert grade 1, answered customer inquiries and provided accurate information regarding products and services through calls and over last 3 years, worked as a customer expert grade 2 and assisted customers through emails.
- Resolved customer complaints promptly and efficiently.
- Assisted team members and managed supervisory duties.
Customer Service Representative
Globo
Laval
02.2009 - 06.2010
- Promoted available products and assisted services to customers.
- Took called in regards to products inquiries over telephone.
- Ensured customer satisfaction levels met through surveys and feedback forms.
Education
High School Diploma -
Vanier College
Montreal, QCSkills
- Excellent communication and interpersonal skills
- Empathy and active listening
- Patience and conflict resolution
- Problem-solving mindset
- Adaptability and flexibility
- Team collaboration
- Time management
- Handling high call/email/chat volumes
- Managing customer complaints and escalations
- Data entry and accuracy
- Knowledge of company products/services
- Maintaining customer satisfaction
Languages
Urdu / Punjabi
First Language
French
Proficient (C2)
C2
English
Proficient (C2)
C2
Certification
- Certificates received for good performance available upon request.
References
References available upon request.
Timeline
Customer Service Representative
Teleperformance /Keurig
09.2017 - Current
Customer Service Representative
Globo
02.2009 - 06.2010
High School Diploma -
Vanier College