Sana Randhawa

• Managed the front desk operations efficiently, including greeting and assisting clients, answering phone calls, responding to emails, and scheduling appointments using booking software.
• Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring clients felt welcome and comfortable throughout their visit. Offered information about tattoo artists, pricing, and aftercare instructions to clients.
• Assisted with administrative tasks such as maintaining client records, processing payments, managing inventory for retail products, and ensuring the cleanliness and organization of the reception area and waiting room.

● Interned as UI/UX intern and redesigned and optimized the user experience and interface of the company's website and application, resulting in a 40% increase in user engagement and a 25% decrease in bounce rate.

● Created a series of informative documents on fashion trends, styling tips, and industry insights, accessible to students participating in New York and London fashion week competitions for over various educational institutions.

● Collaborated with cross-functional teams to create visually engaging marketing materials including brochures, banners, and social media graphics, which resulted in a 15% increase in brand recognition among the target demographic.

● Interned at a Technology Research and Development firm as a UX intern that enabled me to revamp the user experience of a fantasy cricket gaming application, with a particular emphasis on including stock market components for mobile users.

● Collaborated with cross-functional teams to create and execute novel features such as real-time stock market updates and virtual trading capabilities.

● Acquired hands-on experience performing user research and usability testing to learn about users' requirements, preferences, and pain spots.

● Enabled me to learn the value of empathy, observation, and effective communication in understanding and satisfying consumer expectations through this Immersion in User-Centered Design.