Sana Parveen
Toronto,ON
Summary
Detail-oriented professional with experience in dental hygiene coordination and construction project management. Skilled in scheduling, patient relations, project coordination, estimating, and vendor management. Strong organizational and communication skills with a proven ability to manage priorities and ensure efficient operations.
Overview
9
9
years of professional experience
Work History
Operations Manager
ESW Building Services
Mississauga
02.2025 - Current
- - Coordinated projects from inception to completion, overseeing timelines, resource allocation, and budget adherence.
- - Managed multi-regional projects, including British Columbia, while addressing staffing requirements.
- - Scheduled trades and subcontractors while facilitating procurement and maintaining communication with vendors and clients.
- - Supported full-cycle recruitment through sourcing, interviewing, hiring, and onboarding employees.
Project Manager/ Estimtator
Trican Masonry Contractors
10.2023 - 02.2025
- Detail-oriented Project Coordinator and Estimator with experience managing both masonry and stucco projects from estimation to completion. Skilled in accurately estimating costs, preparing bids, and coordinating materials, labor, and schedules to ensure timely, high-quality project delivery.
- - Collaborated with clients, subcontractors, and project teams to uphold safety standards and meet project budgets and timelines.
- - Read blueprints, conducted site assessments, and maintained project documentation to support accurate project execution.
Front Desk Receptionist / Office Administrator
RE/MAX Condos Plus
07.2018 - 01.2022
- Managed front desk operations, incoming calls, emails, mail, and general inquiries.
- Greeted and assisted clients, visitors, agents, and prospective customers, enhancing their experience and fostering a welcoming atmosphere.
- Responded to client inquiries and directed questions to an appropriate agent or department, ensuring effective communication and prompt assistance.
- Scheduled appointments, meetings, property showings, and office events.
- Provided administrative support to real estate agents and management, including preparing documents, forms, and correspondence.
- Maintained organized and accurate client, property, and office records, safeguarding confidentiality and supporting operational integrity.
- Entered and updated information in office databases and real estate systems with high accuracy.
- Supported day-to-day office operations and helped maintain an organized, professional, and efficient work environment.
Shift Supervisor
Starbucks Coffee Company
11.2017 - 01.2022
- Led a team of baristas, ensuring efficient operations and a high standard of customer service in a fast-paced environment. Trained and mentored new staff, emphasizing teamwork, product knowledge, and customer interaction.
- - Monitored employee performance and provided feedback to align team with company standards and improve service quality.
- - Processed transactions and resolved customer complaints to enhance overall customer satisfaction.
- - Managed inventory and stock levels to optimize daily operations and reduce shortages.
Hygiene Coordinator
Markic Dental & Associates
Mississauga
10.2022 - 10.2023
- Coordinated and managed dental hygiene appointments, including scheduling, confirmations, cancellations, and recall reminders.
- Maintained an organized hygiene schedule to maximize productivity and ensure efficient patient flow.
- Monitored patient recall and re-care systems to encourage regular hygiene visits and improve patient retention.
- Communicated with patients regarding appointment scheduling, treatment recommendations, and follow-up care.
- Coordinated with dental hygienists, dentists, and administrative staff to ensure smooth daily operations.
- Maintained accurate patient records, treatment notes, and appointment information in the dental practice management system.
- Reviewed hygiene schedules and followed up on outstanding treatment plans and overdue preventive care appointments.
- Verified dental insurance coverage and assisted with treatment estimates, billing inquiries, and insurance claims as required.
- Monitored dental hygiene supplies and coordinated inventory management to ensure adequate stock levels.
- Supported compliance with infection prevention and control protocols, sterilization procedures, and dental office safety standards.
- Assisted with patient check-in, check-out, and general administrative duties to provide a positive patient experience.
Education
Bachelor of Science (BSc) - Biochemistry
University of Toronto
Toronto, ON04-2022
Skills
- Project management
- Project coordination
- Budget management
- Cost estimation
- Contract negotiation
- Stakeholder engagement
- Vendor relations
- Project management software
- Risk assessment
- Team leadership
- Time Management: Multitasking, prioritization, deadline-driven
- Contract negotiation
LANGUAGES
English, French
Timeline
Operations Manager
ESW Building Services
02.2025 - Current
Project Manager/ Estimtator
Trican Masonry Contractors
10.2023 - 02.2025
Hygiene Coordinator
Markic Dental & Associates
10.2022 - 10.2023
Front Desk Receptionist / Office Administrator
RE/MAX Condos Plus
07.2018 - 01.2022
Shift Supervisor
Starbucks Coffee Company
11.2017 - 01.2022
Bachelor of Science (BSc) - Biochemistry
University of Toronto