Sana Muzaffar
maple
Summary
Proven Sales Associate at Osaki Canada, adept in customer service and problem-solving, significantly increased sales revenue through strategic upselling and exceptional service. Skilled in CRM tools and teamwork, consistently met monthly sales targets, enhancing customer satisfaction and loyalty. Excelled in a fast-paced environment, demonstrating professional demeanor and multi-tasking strength.
Overview
9
9
years of professional experience
Work History
Sales Associate
Osaki Canada
08.2024 - Current
- Engaged customers by creating visually appealing merchandise displays.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
- Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
Dental Assistant
Woo Dental
04.2021 - 11.2023
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Explained treatment procedures and instructed patients on home care guidelines.
- Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
- Reduced appointment cancellations by implementing reminder calls and text messaging services, resulting in improved scheduling efficiency.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
Associate Dentist
Awaisia Clinic
12.2015 - 09.2017
- Established rapport with patients of all ages, providing a comfortable and reassuring atmosphere for both children and adults.
- Built strong relationships with patients, fostering trust and open communication regarding their dental concerns.
- Collaborated with fellow dentists to develop best practices for complex dental procedures, ensuring optimal outcomes.
- Promoted an inclusive environment for all patients by accommodating special needs or requests when possible during appointments.
- Completed consultations with patients for treatment plan.
- Served diverse populations with culturally sensitive care approaches, meeting the unique needs of each patient base served at the practice location.
- Developed customized treatment plans tailored to individual patient needs, promoting overall oral health and wellbeing.
Education
Medical Esthetician - Medical Esthetics
Canadian Beauty College
Vaughan, ON01.2025
Bachelor Of Dental Surgery - Dentistry
University of Health And Sciences
Lahore, Pakistan03.2013
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Reliable and punctual
- Excellent people skills
- Goal oriented
- Professional demeanor
Languages
English
Native or Bilingual
Urdu
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Sales Associate
Osaki Canada
08.2024 - Current
Dental Assistant
Woo Dental
04.2021 - 11.2023
Associate Dentist
Awaisia Clinic
12.2015 - 09.2017
Medical Esthetician - Medical Esthetics
Canadian Beauty College
Bachelor Of Dental Surgery - Dentistry
University of Health And Sciences
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