Sana Moazam
Milton,Canada
Summary
Experienced Healthcare Quality and Operations professional with expertise in documentation control, CAPA/NCR management, and compliance across hospital and clinical environments. Skilled in managing SAP ERP and ServiceNow systems, coordinating cross-functional teams, and driving quality improvement initiatives. Demonstrates strong organizational capabilities and a commitment to enhancing patient care.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Healthcare Quality Management Coordinator
Siemens Healthineers
Hamilton, Canada
01.2024 - Current
- Reduced service failures and non-conformance penalties through effective coordination and documentation practices, enhancing compliance
- Assist with continuous quality improvement and service planning through regular engagement with hospital staff
- Supported budgeting, service projections, and quality improvement initiatives, contributing to informed decision-making
- Act as liaison between Field Service Engineers, management, and hospital stakeholders
- Manage inventory control, parts requests, and service dispatch for diagnostic equipment
- Oversee end-to-end procurement in SAP ERP, including PR/PO creation, vendor quotations, GRN posting, and invoice verification
- Ensure accurate completion of service records, documentation, and parts orders in compliance with global standards
- Maintained accurate ServiceNow asset records and equipment documentation, supporting operational integrity
Treatment / Financial Coordinator
Red Hill Orthodontics
Oakville, Canada
11.2023 - 01.2024
- Clarified orthodontic treatment plans and financial options for patients and families
- Managed new patient inquiries and referrals
- Coordinated patient care plans with operations and administrative teams to enhance patient experience
- Provided exceptional patient service to maintain smooth clinic operations
- Prepared patients for treatment and assisted chairside
- Used X-ray equipment to capture images for diagnostic purposes
- Software used: Orthotrac, Cloud 9
Treatment Coordinator
Dental Health Group
Burlington, Canada
07.2023 - 11.2023
- Coordinated appointments, payment schedules, and insurance submissions to provide seamless patient experiences
- Educated patients and families on treatment options, costs, and payment plans
- Acted as primary communication link between patients, dentists, and staff
- Collected and documented patient information to ensure accurate and efficient new intakes
- Employed ABELDent software to enhance accuracy and speed of patient intake processes
Executive Coordinator - CEO Office
The Diabetes Hospital
Islamabad, Pakistan
05.2021 - 03.2023
- Managed executive calendars across multiple entities
- Drafted professional correspondence, reports, and presentations
- Coordinated clinics, meetings, travel, media appearances, and stakeholder engagements to enhance organizational visibility and collaboration
- Led special projects related to hospital expansion and service improvement
- Collaborated with Quality Assurance to develop dashboards monitoring daily performance and pharmacy sales
- Liaised with internal and external stakeholders, donors, and partners
- Led fundraising campaigns, awareness events, and community outreach to strengthen community ties and resource acquisition
Dental Administrative Officer
Foundation University College of Dentistry
Rawalpindi, Pakistan
04.2020 - 03.2021
- Coordinated administrative and clinical services to ensure compliance with hospital board regulations
- Managed patient experience and oversaw departmental staff operations to enhance service delivery
- Assisted in budget planning and rate setting for healthcare services
- Developed and implemented new policies and procedures
- Evaluated staff performance and prepared operational reports
- Rawalpindi
Administrative Assistant (Internship)
Riphah International Hospital
Rawalpindi, Pakistan
09.2019 - 12.2019
- Coordinated hiring, training, and staff scheduling to enhance team readiness
- Facilitated financial reporting and billing operations to ensure accurate accounts
- Performed market analysis and contributed to marketing initiatives to inform strategy
- Helped implement policies to improve clinical quality and operational growth
Education
Master of Science -
Riphah International University
Pakistan01.2020
Bachelor of Science -
Islamic International Dental College, Riphah International University
Pakistan01.2014
Skills
- Quality & Compliance Support
- SOP management
- CAPA / NCR Management
- Continuous Quality Improvement
- Healthcare management
- Project Coordination
- Procurement coordination
- SAP ERP
- P2P Tools
- ServiceNow management
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Outlook
- Orthotrac
- ABELDent
- Report writing
- Stakeholder communication
- Multitasking
- Teamwork
- Communication
- Interpersonal skills
Certification
- Improving Global Health: Quality & Safety (Certificate), Harvard T.H. Chan School of Public Health, USA, 01/01/20
- Membership of the Joint Dental Faculties (MJDF) - Part 1, Royal College of Surgeons of England, 01/01/14 - 01/01/15
- Leadership in Healthcare - SPS, Ongoing
Personal Information
Title: Healthcare Quality & Operations Coordinator
Timeline
Healthcare Quality Management Coordinator
Siemens Healthineers
01.2024 - Current
Treatment / Financial Coordinator
Red Hill Orthodontics
11.2023 - 01.2024
Treatment Coordinator
Dental Health Group
07.2023 - 11.2023
Executive Coordinator - CEO Office
The Diabetes Hospital
05.2021 - 03.2023
Dental Administrative Officer
Foundation University College of Dentistry
04.2020 - 03.2021
Administrative Assistant (Internship)
Riphah International Hospital
09.2019 - 12.2019
Master of Science -
Riphah International University
Bachelor of Science -
Islamic International Dental College, Riphah International University