Sana Kais
Overview
3
3
years of professional experience
Work History
Assistant Manager
McDonald's
07.2023 - Current
- Overseeing a group of individuals to ensure they work collaboratively and effectively towards a common goal
- Responsibilities include assigning tasks, providing guidance and support, resolving conflicts, monitoring progress, and communicating with higher management
- Health and safety in the store are a priority, along with customer satisfaction and increasing sales.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Customer Service Representative
Royal Bank of Canada, RBC
08.2023 - 11.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Assistant Manager
Memoiredart
08.2023 - Current
- Managing calendars, scheduling meetings, and coordinating with vendors, clients, and event participants
- Help organizing huge events, advertising for the business, social media marketing, and providing support during events, including overseeing setup and troubleshooting issues.
Lounge Dental Clinic
Dental Admin
10.2022 - 02.2023
- Maintained knowledge of insurance coverage benefit levels, eligibility systems and verification processes.
- Improved claim denial resolution by thoroughly researching and identifying root causes of denials.
- Optimized workflows within the team by assigning tasks based on individual strengths and expertise in particular payers or denial reasons.
- Trained new employees on denial management best practices, fostering a knowledgeable and efficient workforce.
Hotel Front Office Receptionist
Rontana Hotel
06.2021 - 03.2023
- Registering arriving guests and assigning rooms, handling incoming calls and customer requests, maintaining an inventory of vacancies, answering inquiries regarding hotel services, providing information about community services, and compiling daily record sheets and guest accounts.
Salesperson
Honda
08.2022 - 10.2023
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
Education
Bachelor of Arts - Interior Design
Yorkville University
09.2023
GED - Interior Design
Lebanon
09.2021
High School Diploma -
Batloun High School
06.2020
Skills
- MS Word
- Excel
- Interpersonal skills
- Training and Coaching
- Staff Supervision
- Task Delegation
- Staff Training and Development
Languages
English
Arabic
Timeline
Customer Service Representative
Royal Bank of Canada, RBC
08.2023 - 11.2023
Assistant Manager
Memoiredart
08.2023 - Current
Assistant Manager
McDonald's
07.2023 - Current
Lounge Dental Clinic
Dental Admin
10.2022 - 02.2023
Salesperson
Honda
08.2022 - 10.2023
Hotel Front Office Receptionist
Rontana Hotel
06.2021 - 03.2023
Bachelor of Arts - Interior Design
Yorkville University
GED - Interior Design
Lebanon
High School Diploma -
Batloun High School
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