SANNA SANNA
Surrey,BC
Summary
Knowledgeable and professional Receptionist skilled in administrative support and customer service. Bringing an year of experience managing fast-paced, front desk operations. Strong planning, problem solving and communication skills.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
8
8
years of professional experience
Work History
Assistant Store Manager
7 Eleven
06.2024 - Current
- Provide prompt, efficient and courteous customer service.
- Drive sales through effective communication with customers.
- Maintain a clean, customer friendly environment in store.
- Perform cashier duties (ring sales and maintain cash control).
- Perform all regular cleaning activities, and other tasks included in your job assignments.
- Forecast, order and stock merchandise (with appropriate training).
- Check in merchandise deliveries from vendor.
Shift Manager
Burger King
11.2022 - 06.2024
- Creating work schedules for other employees.
- Assigning tasks for employees to complete during shifts.
- Promoting specials, products, and services.
- Reporting on daily activities, sales, and issues as they arise.
- Adhering to and enforcing company or industry policies and procedures.
- Implementing employee training curriculum.
- Managing stock, anticipating needs, and making orders when necessary.
- Delegating additional responsibilities during busy hours.
Crew Member
Burger King
03.2022 - 10.2022
- Estimate and order ingredients and supplies.
- Ensure food service and quality control.
- Address customers' complaints or concerns.
- Maintain records of stock, repairs, sales and wastage.
- Prepare and submit reports.
- Ensure Customer Satisfaction.
Covid Vaccine Administrator
05.2021 - 07.2022
- I worked independently in registering patient data on computers for approximately 100 patients and assisting them in visiting doctors.
- Monitor patients after vaccination to ensure no adverse reactions.
Caregiver
09.2021 - 03.2022
- Assist person with activities of daily living and perform light housekeeping duties.
- Assist with medication and plan and prepare meals.
- Care for people and families during periods of illness or recovery.
- Provide bedside and personal care to clients and help them move, bathe, groom and get dressed and undressed.
Volunteer Nurse Assistant
, India
08.2017 - 10.2017
- In India, I worked as a nurse assistant distributing polio vaccine to newborns.
- My major duty was to register and update information on vaccinated infants in the system.
Receptionist
Paul Clinical Laboratory
Hoshiarpur
- One year experience as a receptionist from Paul Clinical Laboratory Hoshiarpur.
- Have knowledge about customer services and giving customers a satisfactory services.
- Helped in the management of stock and performed administrative duties such as cycle count, narcotic counts, and return to stock.
- Greeting the patient, general OTC inquiries and, when appropriate and necessary, referrals to pharmacists.
- Handled customer transactions, claims, disbursements, and paperwork.
- Respond to calls, answer questions from internal and external clients, and provide information.
Education
Diploma in Office Administration and health Services -
St. Clair College
Toronto, ON, Canada01.2022
High school graduation -
DIPS Institution
Begowal, Punjab, India01.2017
Skills
- Cash handling
- Inventory management
- Customer service
- Data entry
- Problem solving
- Time management
- Verbal and written communication
- Multitasking and prioritization
Timeline
Assistant Store Manager
7 Eleven
06.2024 - Current
Shift Manager
Burger King
11.2022 - 06.2024
Crew Member
Burger King
03.2022 - 10.2022
Caregiver
09.2021 - 03.2022
Covid Vaccine Administrator
05.2021 - 07.2022
Volunteer Nurse Assistant
08.2017 - 10.2017
Receptionist
Paul Clinical Laboratory
Diploma in Office Administration and health Services -
St. Clair College
High school graduation -
DIPS Institution