Sana Fazal
Richmond Hill,ON
Summary
As a dedicated member of Greenpeace Canada's team, I'm eager to expand contributions by taking on the role of Integrity Officer. Experience as a Supporter Care Manager has afforded insights into key supporter concerns, which I'm eager to leverage in new capacity. Committed to upholding organizational integrity, aim to implement and maintain the integrity system, promote ethical best practices, and manage internal investigations with equity. My background equips me to connect with the global integrity learning community and champion justice, equity, diversity, inclusion, and safety (JEDIS) through our integrity policies. I'm excited to embark on this new journey and contribute to the continued success of Greenpeace.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Supporter Care Manager
Greenpeace Canada
07.2022 - Current
- Maximized performance by monitoring daily activities and mentoring team members.
- Managed supporter databases, ensuring accurate and up-to-date information
- Provided assistance and support to Greenpeace supporters through phone and email communication
- Maintained inventory and coordinate with third-party suppliers to ensure a seamless supply chain for direct mail campaigns
- Conducted stewardship calls to major donors, fostering strong donor relationships
- Established team priorities, maintained schedules, and monitored performance.
- Initiated and organized a communications directory within the organization to optimize internal communications
- Conducted the annual photo contest, including content creation and email management.
- Manage the handling of cheques and incoming mail.
- Assisted and provided guidance to associates in addressing their concerns.
- Generated customer satisfaction surveys to analyze results into action plans.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Sales Associate
Sephora Canada
10.2021 - 06.2022
- Manage and maintain all cash transactions in store
- Engage with and assist clients with all needs
- Ensure a safe and clean workplace for both employees and clients
- Assist with store organization and inventory control
- Assist with store events, setting up for brand representatives
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Bilingual Customer Service Representative
Ricoh Canada Inc
09.2020 - 07.2021
- Assisted customers through live chat, phone, and email
- Processed all credit card payments and managed all meter read submissions
- Assigned and organized all customer concerns to appropriate representatives
- Interacted with both internal and external contacts to ensure business ran smoothly
- Represented and assisted all customers from British Columbia, as well as participated in bi-weekly meetings with the management team in BC.
Experience, Crisis Counselor
The Redwood Shelter
09.2020 - 12.2020
- Used live chat to communicate with women who were in need for support
- Provided advice and assistance as needed
- The food bank of York region December 2020
- Helped organize all food and toiletries donations
- Created boxes with nonperishable items for the holidays
Bilingual Customer Service Representative
Scholastic Canada Ltd
01.2018 - 07.2019
- Trade and education bilingual representative, answered phone calls and emails to place orders for both bookstores and teachers, and resolved any customer service issues
- Assisted in training new associates
- Helped maintain a positive workspace and managed all data entry for new customers
- Worked alongside supervisor to send replacements for damaged items and often assisted with other departments when needed
- Achieved employee of the month twice
Service Desk Associate
The Home Depot
06.2016 - 12.2017
- Managed all store deliveries and customer orders
- Answered all incoming phone calls at the store
- Helped train new associates
- Helped resolve customer concerns alongside the management team
- Maintained a clean workspace and created a system to keep deliveries organized
- Achieved five awards for outstanding customer service
- Hosted kids workshops once a month
Cashier
Shoppers drug Mart
09.2014 - 08.2016
- Managed and maintained all cash transactions
- Greeted all customers that came into the store
- Worked as a merchandiser, stocking shelves and kept the store clean and organized
Education
Post-Degree Certificate - Nonprofit Management
Seneca College
Toronto, ON04.2022
Bachelor Of the Arts -
York University
06.2020
Bachelor Of the Arts - both French and English
Glendon College – York University
High School Diploma -
Richmond Green Secondary School
Skills
- Expert in Microsoft Office
- Great teamwork skills
- Excellent time management
- 7 years of customer service
- Knowledge of Raiser's Edge
- Ample knowledge of human rights
- Time Management
- Customer Relationship Management (CRM) Software
- Leading Team Meetings
- Staff Development
- Strategic Planning
- Non-Profit Management
Languages
English
Native or Bilingual
French
Full Professional
Gujarati
Limited Working
Hindi
Limited Working
Urdu
Limited Working
Certification
San'yas Indigenous Cultural Safety - Completed 2023
Timeline
Supporter Care Manager
Greenpeace Canada
07.2022 - Current
Sales Associate
Sephora Canada
10.2021 - 06.2022
Bilingual Customer Service Representative
Ricoh Canada Inc
09.2020 - 07.2021
Experience, Crisis Counselor
The Redwood Shelter
09.2020 - 12.2020
Bilingual Customer Service Representative
Scholastic Canada Ltd
01.2018 - 07.2019
Service Desk Associate
The Home Depot
06.2016 - 12.2017
Cashier
Shoppers drug Mart
09.2014 - 08.2016
Post-Degree Certificate - Nonprofit Management
Seneca College
Bachelor Of the Arts -
York University
Bachelor Of the Arts - both French and English
Glendon College – York University
High School Diploma -
Richmond Green Secondary School
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