Summary
Overview
Work History
Education
Skills
Languages
Timeline
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SANA FATMA

Toronto,ON

Summary

Accomplished Administrative assistant with strong record of business leadership and continuous improvement. Monitors performance and identifies issues to implement new technologies and optimize resources. Results-driven leader with skills in budget management and supply chain practices. Detail-oriented administrative assistant with experience in customer service, data entry and office management, Accounting principles.


Overview

3
3
years of professional experience

Work History

Administrative Assistant

MAROON DECORAdministrative Assistant
01.2022 - Current
  • Created and maintained databases to track and record customer data. Posted payment to policies, and journal vouchers.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data by analyzing credit policy.
  • Assisted development and implementation of new administrative procedures. Created Microsoft sheets and documentation for financial services provided by the company.
  • Executed record filing system to improve document organization and management.

Operations Associate

BATHCITY KITCHEN DESIGN
06.2021 - 01.2022
  • IT department of the system and dealt with the Jacob System of software
  • Executed and maintained quality control processes to meet criteria and standards and increase customer satisfaction.
  • Conducted data analysis to identify weaknesses and improve value and cohesiveness of operations.
  • Developed and implemented strategies to maximize productivity and streamline operations.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Trained and supervised employees on office policies and procedures.
  • Managed data and correspondence to secure information across complex landscapes of organizational departments.

Customer Service Representative

GUESS
01.2021 - 06.2021
  • Hosted guests, managed transactions, skills to use POS systems
  • Updated account information to maintain customer records.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Tracked customer service cases and updated service software with customer information.
  • Developed customer service policies and procedures to meet and exceed industry service standards.

Education

Diploma - community and justice services - Community Organization And Advocacy

Humber Institute of Technology & Advanced Learning
Old Toronto, ON
12.2023

Bachelor in finance - Finance and Human resource - Accounting And Finance

Delhi Univeristy
India
12.2019

Skills

  • Interpersonal communication skills
  • Customer Service
  • Insurance Eligibility Verifications
  • Accounting Support
  • Database Administration
  • Typing Proficiency
  • Cross-functional collaboration
  • KPI tracking
  • Advanced MS Office Suite Knowledge
  • PC Proficiency
  • Data Entry Documentation
  • Excel Spreadsheets

Languages

Hindi
Full Professional
Urdu
Full Professional
Arabic
Full Professional

Timeline

Administrative Assistant

MAROON DECORAdministrative Assistant
01.2022 - Current

Operations Associate

BATHCITY KITCHEN DESIGN
06.2021 - 01.2022

Customer Service Representative

GUESS
01.2021 - 06.2021

Diploma - community and justice services - Community Organization And Advocacy

Humber Institute of Technology & Advanced Learning

Bachelor in finance - Finance and Human resource - Accounting And Finance

Delhi Univeristy

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