SANA BOTROS
Stoneycreek
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings over eight years of valuable expertise to forward company objectives within the healthcare industry. Attentive to detail with experience in coordinating and leading projects, programs, and improvements. More than three years of project management and leadership experience.
Overview
6
6
years of professional experience
Work History
Integration Specialist
Ontario Health
09.2024 - Current
- Developed and deepened relationships with existing internal/external stakeholders within LTC community
- Facilitated knowledge exchange activities to promote frameworks and solutions within many portfolios
- Coordinated the creation of program/operational processes such as the LTC Dashboard
- Assessed processes, tools, templates in coordination with the Lead to execute various funding opportunities such as DETF, LPF
- Optimized LTC Ministry data by monitoring, analyzing and providing further insights to the NPSTAT and NLOT teams
- Coordinated with Leads and Director in managing various program/operational processes
Project Coordinator
ePMO Niagara Health
05.2022 - Current
- Managing documentation and communication across diverse projects
- Coordinating multiple projects to improve processes and streamline workflows
- Managing onboarding process for NH new employees
- Updating and creating LMS videos to be launched on education platforms
- Collaborating with Project Managers to define scope of work, milestones, training, key metrics, business requirements, lessons learned and closure documents
- Providing support to Project Managers to maintain a detailed project schedule as well as administrative tasks
- Maintained documents, tracked project activities and communication
- Collaborated and designed tools, charts, and graphs to showcase ongoing summaries of enterprise, departmental projects and operational versus strategic projects across Niagara Health
- Contributed to teamwork across ICT Department with the development of Hybrid Work Arrangement Booking System
- Dealing and collaborating with multidisciplinary groups to ensure projects are completed successfully
Senior Client Services Associate
AlayaCare
08.2021 - 05.2022
- Supporting Senior Client Services Managers and Client Services Managers by coordinating implementation tasks and workstreams, and assisting the team with managing the full lifecycle of the project
- Led multiple, concurrent small and medium projects by becoming a systems expert
- Managing project risks and issues by providing mitigation strategies, following procedure, and seeking direction in the event of project conflict
- Creating and updating the AlayaUniversity platform, providing clientele educational videos on navigating through software
- Providing phone based and occasionally on-site tactical consulting related to AlayaCare projects
Program Coordinator
Thrive Group
03.2020 - 08.2021
- Completed all assessments utilizing InterRAI CHA Assessment Tool
- Managed care for clients, completed follow up assessments and coordinated with HCCSS to ensure positive client care experience
- Managed selection, recruitment, training, and performance development plans for front-line staff
- Implemented all government directives within community programs
- Led and managed implementation projects for new software programs, managed risk, and mitigation logs
- Organized and managed program development from conception through successful execution
- Assisted with community resources for healthcare and mental health
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones
- Motivated and directed staff to align operations with organizational mission using appropriate training initiatives and presentations
Business Manager
Chartwell Brant Centre
03.2019 - 03.2020
- Established intake process for new clients, completion of assessments and progress
- Managed all Accounts Receivable and Accounts Payable
- Managing multiple department schedules and completing payrolls for all employees
- Working with multiple databases such as EZ Labour, Yardi, PCC and more
- Assisting with all WSIB and CI claims/incidents
- Maintaining training processes for all new hires and assisting with union and benefits information
- Recording and tracking census and reflecting changes on billings, reviewed and processed benefits administration
- Oversaw and improved deliveries through proactive coordination of daily operations
Education
Graduate Certificate - Long Term Care Management
Mohawk College
Hamilton, ON04.2021
Bachelor of Arts - Health And Society / Health Administration
York University
Toronto, ON04.2016
Skills
- Microsoft Office
- Multiple Database Expertise
- Project Management
- Attention to Detail
- Employee Work Scheduling
- Decision Making
- Critical Thinking
- Time Management
- Staff Hiring and Evaluations
- Program Operations
- Operations Management
- Problem Solving
- Accreditation coordination
- Multidisciplinary team collaboration
- Preparing and managing project documents
- Providing training to clients
- Managing client happiness and health
- Collaboration with engineering and product teams
- Application integration
- Teamwork and collaboration
Languages
Timeline
Integration Specialist
Ontario Health
09.2024 - Current
Project Coordinator
ePMO Niagara Health
05.2022 - Current
Senior Client Services Associate
AlayaCare
08.2021 - 05.2022
Program Coordinator
Thrive Group
03.2020 - 08.2021
Business Manager
Chartwell Brant Centre
03.2019 - 03.2020
Bachelor of Arts - Health And Society / Health Administration
York University
Graduate Certificate - Long Term Care Management
Mohawk College
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